Operations Expert, Marriott Bonvoy

Operations Expert

Marriott Bonvoy

Location:
Philippines, Mandaue City

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Operations Expert role focuses on delivering a memorable guest experience by handling various front of house activities including front desk, food & beverage, and housekeeping. Responsibilities include processing operational needs, addressing guest requests, delivering quality services, and upholding Marriott standards.

Job Responsibility:

Deliver a wide range of services across all front of house activities that guide guests through their entire stay
take ownership of the guest experience in the main areas of the hotel with a 'guest first' mindset
process operational needs
address guest requests
complete reports
deliver quality meals
share the highlights of the local area

Requirements:

Follow all company and safety and security policies and procedures
report maintenance needs, accidents, injuries, and unsafe work conditions to manager
complete safety training and certifications
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
protect company assets
welcome and acknowledge all guests according to company standards
speak with others using clear and professional language
develop and maintain positive working relationships with others
support team to reach common goals
ensure adherence to quality expectations and standards
stand, sit, or walk for an extended period of time
reach overhead and below the knees, including bending, twisting, pulling, and stooping
move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
perform other reasonable job duties as requested by Supervisors

What we offer:

Equal opportunity environment
inclusive workplace fostering diverse cultures and talent
part of an international team
career development opportunities

Additional Information:

Job Posted:
July 29, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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