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Operations Coordinator

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Alan

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Location:
Canada , Toronto

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Category:
Insurance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Operations Coordinator will deliver impact starting from their first day, working on our core Insurance offering. As a founding member of our Canadian team, you’ll contribute to the launch of a global healthcare player in Canada, providing a generational change to how Canadians experience healthcare.

Job Responsibility:

  • Operating all of our Insurance processes: Handling member claims, refining our understanding of complex cases, implementing new benefits plans, and leading automation efforts across the entire chain
  • Owning the entire monitoring scheme to track volumes/efficiency/SLAs, and identify risks and areas of improvement, internally or with our service providers
  • Managing the monthly billing process for all Alan Canada customers, including identifying the strategy to cover complex payroll cases
  • Escalating feedback, helping to prioritise and supporting initiatives to make our processes and services more delightful and efficient
  • Leading continuous improvement initiatives working with our product and care teams (+-20/30% of the time)

Requirements:

  • At least 2-3 years of experience in a fast paced environment (start-up and scale-ups where you have to wear multiple hats is preferred)
  • Fully fluent in English (French is a plus not a requirement)
  • Keen problem-solver and challenger with a dig deep mindset
  • Highly organised with exceptional follow-up skills, with strong attention to details
  • Able to work and learn independently in a fast-paced environment

Nice to have:

  • Experience in the healthcare insurance or Saas industry
  • Some analytics skills, to be able to dive into our data
What we offer:
  • Amazing office space right in the heart of the financial district (King & Yonge)
  • All the tools you need: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones
  • Flexible leave policy
  • Delightful healthcare insurance: great benefits through Alan’s Canada app
  • GRRSP. Generous employer matching program
  • Monthly Toronto Transit Commission pass or other equivalent commuter benefits
  • Learning & Training opportunities: a highly flexible training policy, free books and budgets to attend and speak at conferences if the opportunity arises
  • Personal growth through coaching: Every Alaner is paired with a dedicated coach from day one
  • Parental leave: extended parental leave for all new parents

Additional Information:

Job Posted:
February 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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