Operations & Client Support Executive

• Engineer Scheduling & Diary Management: Allocate reactive maintenance jobs based on engineer skills, location, and availability
• Client Account Management: Manage up to 10 key accounts, ensuring client needs are met and expectations exceeded
• Quoting & Commercial Oversight: Prepare quotes for small works and follow-on jobs
• coordinate engineer availability and seek approvals
• Invoicing & Financial Admin: Process invoices accurately and promptly upon job completion
• Job Tracking & Closure: Maintain up-to-date records with notes, photos, and documentation
• Supplier Coordination: Order and track materials while liaising with suppliers for timely delivery
• Issue Resolution: Address delays and complications swiftly and efficiently
• CRM Management: utilise systems internal systems to streamline scheduling and account management
• Performance Monitoring: Track KPIs such as first-time fix rates and client satisfaction.

• Proven experience in scheduling or account management within maintenance, construction, or facilities
• Strong multitasking and organisational skills in a fast-paced setting
• Excellent communication and problem-solving abilities
• Commercial awareness and confidence in quoting and invoicing
• Familiarity with CRM systems (Big Change experience is a plus)
• Ability to foster client relationships and drive business growth.

Big Change experience.

• Weekly Pay
• Up to 28 days annual leave
• Dedicated consultant to support your job search
• First opportunity to see permanent positions
• Access to free eyecare vouchers
• Temp of the Month awards
• Timesheets can be completed on mobile devices
• Perks at work
• Discount schemes
• Access to Well-being platforms.