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Operations & Client Support Executive

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Office Angels

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Location:
United Kingdom , Sevenoaks

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Contract Type:
Not provided

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Salary:

12.50 - 15.00 GBP / Hour

Job Description:

Are you ready to dive into a dynamic role where every day brings new challenges? We're on the hunt for an Operations & Client Support Executive to join our vibrant maintenance and property services team! If you thrive in busy environments, love interacting with clients, and have a talent for organisation, this is the perfect opportunity for you!

Job Responsibility:

  • Engineer Scheduling & Diary Management: Allocate reactive maintenance jobs based on engineer skills, location, and availability
  • Client Account Management: Manage up to 10 key accounts, ensuring client needs are met and expectations exceeded
  • Quoting & Commercial Oversight: Prepare quotes for small works and follow-on jobs
  • coordinate engineer availability and seek approvals
  • Invoicing & Financial Admin: Process invoices accurately and promptly upon job completion
  • Job Tracking & Closure: Maintain up-to-date records with notes, photos, and documentation
  • Supplier Coordination: Order and track materials while liaising with suppliers for timely delivery
  • Issue Resolution: Address delays and complications swiftly and efficiently
  • CRM Management: utilise systems internal systems to streamline scheduling and account management
  • Performance Monitoring: Track KPIs such as first-time fix rates and client satisfaction.

Requirements:

  • Proven experience in scheduling or account management within maintenance, construction, or facilities
  • Strong multitasking and organisational skills in a fast-paced setting
  • Excellent communication and problem-solving abilities
  • Commercial awareness and confidence in quoting and invoicing
  • Familiarity with CRM systems (Big Change experience is a plus)
  • Ability to foster client relationships and drive business growth.

Nice to have:

Big Change experience.

What we offer:
  • Weekly Pay
  • Up to 28 days annual leave
  • Dedicated consultant to support your job search
  • First opportunity to see permanent positions
  • Access to free eyecare vouchers
  • Temp of the Month awards
  • Timesheets can be completed on mobile devices
  • Perks at work
  • Discount schemes
  • Access to Well-being platforms.

Additional Information:

Job Posted:
August 19, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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