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Operations Associate – Grocery

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DELIVER

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Location:
United Arab Emirates , Dubai

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Operations Associate plays a key role in supporting daily in-store operations across Deliveroo’s grocery and retail partner network. This is a hands-on field role focused on ensuring operational excellence, improving picker performance, and maintaining high service standards across multiple sites.

Job Responsibility:

  • Performance Monitoring: Regularly assess site performance using key metrics such as B10s, rejections, missing items, and cancellations
  • Root Cause Analysis: Investigate performance issues, document findings, and implement corrective actions
  • On-Site Training: Train and upskill pickers on Deliveroo’s SOPs
  • Action Plan Development: Create site-specific action plans to improve store KPIs
  • Documentation & Reporting: Maintain records of site visits, issues, solutions implemented, and performance feedback
  • Hardware & Tech Support: Conduct regular checks on store tablets, printers, and SIMs
  • Collaboration with Store Staff: Work closely with partner store managers and staff

Requirements:

  • 1–2 years in grocery, retail, or delivery operations
  • Strong problem-solving and communication skills
  • High attention to detail
  • Ability to work independently in fast-paced environments
  • Familiarity with mobile/tablet apps and basic troubleshooting
  • Valid UAE driving license and own car
  • Ability to be on-site at multiple store locations for extended periods
What we offer:
  • Support with visa and work permit process
  • Paternity and maternity benefits
  • Excellent learning and development opportunities
  • Regular social events
  • Comprehensive medical insurance
  • Access to Headspace, a meditation and wellbeing app
  • Access to our Employee Assistance Plan
  • Life Insurance
  • 25 days annual leave
  • One day of paid leave per year to volunteer
  • Flight ticket allowance for expatriate employees
  • Free Deliveroo Plus
  • Breakfast, snacks and drinks available in our office
  • Twice monthly lunch allowance
  • Some roles may be eligible for share awards
  • Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support

Additional Information:

Job Posted:
February 12, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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