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The Operations Associate plays a key role in supporting daily in-store operations across Deliveroo’s grocery and retail partner network. This is a hands-on field role focused on ensuring operational excellence, improving picker performance, and maintaining high service standards across multiple sites.
Job Responsibility:
Performance Monitoring: Regularly assess site performance using key metrics such as B10s, rejections, missing items, and cancellations
Root Cause Analysis: Investigate performance issues, document findings, and implement corrective actions
On-Site Training: Train and upskill pickers on Deliveroo’s SOPs
Action Plan Development: Create site-specific action plans to improve store KPIs
Documentation & Reporting: Maintain records of site visits, issues, solutions implemented, and performance feedback
Hardware & Tech Support: Conduct regular checks on store tablets, printers, and SIMs
Collaboration with Store Staff: Work closely with partner store managers and staff
Requirements:
1–2 years in grocery, retail, or delivery operations
Strong problem-solving and communication skills
High attention to detail
Ability to work independently in fast-paced environments
Familiarity with mobile/tablet apps and basic troubleshooting
Valid UAE driving license and own car
Ability to be on-site at multiple store locations for extended periods
What we offer:
Support with visa and work permit process
Paternity and maternity benefits
Excellent learning and development opportunities
Regular social events
Comprehensive medical insurance
Access to Headspace, a meditation and wellbeing app
Access to our Employee Assistance Plan
Life Insurance
25 days annual leave
One day of paid leave per year to volunteer
Flight ticket allowance for expatriate employees
Free Deliveroo Plus
Breakfast, snacks and drinks available in our office
Twice monthly lunch allowance
Some roles may be eligible for share awards
Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support