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Operations and Production Support Technical Analyst

https://www.roberthalf.com Logo

Robert Half

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Location:
United States, Torrance

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Operations and Production Support Technical Analyst will be monitoring production systems, troubleshooting issues related to applications, databases and infrastructure and participate/contribute in root cause analysis. He/She will also support technical work to ensure customer issues are resolved within the Service Level Agreement and work closely with our service partner to achieve group goals and customer satisfaction. Technical analyst will also collaborate closely with other DSD teams and provide training to guide team members on system functionalities and support processes.

Job Responsibility:

  • Monitoring production systems
  • Troubleshooting issues related to applications, databases and infrastructure
  • Participate/contribute in root cause analysis
  • Support technical work to ensure customer issues are resolved within the Service Level Agreement
  • Work closely with service partner to achieve group goals and customer satisfaction
  • Collaborate closely with other DSD teams
  • Provide training to guide team members on system functionalities and support processes

Requirements:

  • JAVA 8, 11, 17
  • Spring Boot
  • MSSQL
  • PGSQL
  • DB2
  • RedHat OCP
  • Linux
  • Windows IIS
  • AWS Native Services like S3, Lambda and CloudWatch
  • 5+ years of experience in Operational and technical support roles
  • 3+ years in a technical lead or equivalent hands-on role
  • Excellent problem-solving skills
  • Ability to work independently and as part of a team
  • Ability to define new processes and improve existing processes, document, and deploy them
  • Ability to analyze issues using monitoring tools and restore services by recommending counter measures
  • Experience with Atlassian Jira and ServiceNow

Nice to have:

  • NodeJS
  • Angular
  • BS/MS degree
  • Scripting, database querying, and batch job knowledge
What we offer:
  • Medical
  • vision
  • dental
  • life and disability insurance
  • Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:
March 26, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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