Operations and Delivery Executive

• Support & handle all excursion bookings from various sales channels, including Tour Desk, TUI Representatives, online platforms, and third-party operators
• Make necessary reservations with suppliers for restaurants (breakfast/lunch), National Park entrance fees, and all other venues for all in-house excursions
• Assign guides and transportation services for operations for all in-house excursions in Phuket and Khao Lak
• Coordinate with other colleagues at the arrival lounge and pier activities during morning and evening operations
• Ensure the lounge is clean and that breakfast and refreshments are prepared and ready each morning
• Coordinate with team leader to manage daily operational expenses, including payments to local venues and DMC partners
• Oversee scheduling, service tracking, and performance reviews for in-house guides, boat captains, and crew members
• Provide service training to ensure the highest quality guest experience
• Coordinate and support team leaders to drive sales and marketing efforts by managing third-party customer accounts such as local tour desks, hotel concierges, and local tour operators
• Handle general administrative or multi-tasks assigned by your manager and team leader.

• Possess excellent customer service skills and experience in the tourism, hospitality, or cruise/tour operations industry
• Flexible working in shift patterns (Monday-Sunday) for successful 24/7 operation
• Experience and confidence working with diverse teams with a keen drive to deliver excellent results
• Confident with Microsoft Office programs, particularly Excel
• Can solve problems independently and/or make suggestions on how to improve ways of working and drive our digital culture
• Agility to adapt to various strategic priorities/projects whilst delivering day-to-day operational logistics
• Excellent communication skills, both verbal and written in Thai and English is required for this role
• Other European languages would be advantageous.

Other European languages would be advantageous.

• A salary starting at 318,900 THB gross per year
• Payments for all training days completed
• Free access to TUI Learning Hub, TUI Skills Academy & language lessons
• Involvement with charity and sustainability initiatives like the TUI Care Foundation
• Complimentary access to the dedicated WeCare Team & 24/7 Wellbeing Hub
• Growth opportunities tailored to unique skills and expertise.