Operations Agent

• Managing and communicating all bookings, last minute bookings and amendments, communicating to the destination team and suppliers guaranteeing services as smoothly as possible while optimising costs and load factor
• Solving daily operational incidents relating to excursions and/or transfers to guarantee that our Service Level Agreements are met
• Ensure all reservations are managed in detail and suppliers receive them on time
• Guide contracting
• Ability to think quickly to replan, accordingly to vehicle/guide availability.

• Great organisational skills and ability to work in a fast-paced environment
• Experience in the leisure and tourism industry – ideally in a booking admin position is desirable
• Able to work in a flexible manner (including different shifts Monday-Sunday)
• You can solve problems independently and embrace our digital culture, plus you easily adapt to a variety of changes in ways of working and quickly learn new skills
• Collaborative approach, a real team player
• Excellent communication skills, both verbal and written in English and local language is required for this role
• Other European languages would be advantageous.

Other European languages would be advantageous.

• Competitive salary and benefits as standard
• Seasonal contract starting on April 2025, with multiple possibilities for career development at TUI
• Payment for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons
• Get involved with charity and sustainability initiatives like the TUI Care Foundation
• Complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.