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We are seeking digital experienced and helpful individuals like you to join our diverse team of Operations Agents in Sicily. You will be responsible for communicating booking updates with our key excursion & transfer suppliers and destination teams to ensure a smooth Service Delivery operation.
Job Responsibility:
Communicating booking updates with our excursion suppliers and destination teams to ensure a smooth Service Delivery operation
Ensure all reservations are managed in detail and suppliers receive them on time
Monitor that the terms and conditions of excursions meet the quality and operations standards agreed
Overseeing Operation during excursion day
Managing and loading all bookings into the system
Guarantee that all information is collected in a timely and efficient manner for invoicing purposes
Managing amendments and communicating them to Service delivery team and suppliers guaranteeing services as smoothly as possible and optimizing costs and load factor
Responsible for loading pick up times into the system
Solving daily operational incidents to guarantee that our Service Level Agreements are met
Liaise & negotiate with suppliers to solve problems
Valuating & closing excursions according to timelines & accounting needs
Collaborate with colleagues in other teams & support operations in other areas of Italy
Offer full experience as a local expert to the delivery team
Responsible for pre-ordering attractions entrance tickets
Assist our suppliers/clients when on the spot through the emergency line
Guide contracting
Requirements:
Excellent communication skills, both verbal and written in Italian & English is required
Great organizational skills and ability to work in a fast-paced environment
Experience in the leisure and tourism industry is desirable
Able to work in a flexible manner (including different shifts Monday-Sunday)
Able to solve problems independently and embrace our digital culture
Easily adapt to working changes and quickly learn new skills
A collaborative and great team player
Ability to prioritize in day-by-day workload
Nice to have:
Other European languages would be advantageous
What we offer:
We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons
Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub
Growth opportunities tailored to your unique skills and expertise