Operations Administrator

• To process all orders that arrives within the division on a daily basis
• To respond to all telephone requests and email queries in a timely manner, ensuring that a high level of professional service is provided to customers at all times
• To resolve any invoice queries in a timely manner
• To ensure that customers receive a KPI's are met in relation to disputed invoices
• To maintain and update individual account files, ensuring that all information retained is accurate and up to date
• Liaise with couriers to track customer deliveries
• Responsible for managing demand forecasting for all products, working in collaboration with Sales Managers & Supply Chain

• Previous experience in a customer service environment (medical/pharmaceutical experience is desirable)
• An excellent telephone manner and ability to deal with customer orders and queries in a helpful, efficient, and friendly manner
• Demonstrated excellence in written and oral communication
• Must possess strong interpersonal, analytical, and organisational skills
• Experience of forecasting is essential
• Knowledge of SAP and Excel

Medical/pharmaceutical experience