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Operations Account Manager

ethoslife.com Logo

Ethos

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Location:
United States

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Category:
Sales

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Contract Type:
Not provided

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Salary:

71000.00 - 116000.00 USD / Year

Job Description:

We're looking for an Operations Account Manager to engage and help manage backoffice operations for our strategic distribution partners. You will be the operational face of Ethos to our external distribution partners working closely with our sales, product, marketing and operations teams to own the end to end customer success and drive the business forward.

Job Responsibility:

  • Own full lifecycle account management for SMB through enterprise B2B partners
  • Lead operational onboarding with partner’s operational teams
  • Partner with our strategic account managers to grow the business of each partner
  • Problem solve operational challenges
  • Be an expert in Ethos own back-office operations
  • Help define our account management strategy, cadences and processes to scale

Requirements:

  • Excellent internal and external communication skills
  • Experience in external facing enterprise account management / onboarding / customer success roles
  • Process oriented with strong attention to detail
  • Desire to please customers and do whatever-it-takes approach to ensuring success
  • Ability to work through ambiguity and in a hyper-growth sales environment
  • Consistent track record of meeting and exceeding goals
  • Strong interpersonal skills, with the ability to identify and provide comprehensive solutions for varying partner needs
  • Self-starter attitude with a bias for impact and ability to thrive in a fast-paced, autonomous team environment
  • Impatient driver - loves to move things forward and get the job done
  • Tech stacks: Slack, Google Sheets/Docs/Slides, Microsoft Office, etc.

Nice to have:

  • Prior experience in life insurance is a plus, but not required
  • Preferred experience from either insurance or tech industries, but not necessary

Additional Information:

Job Posted:
December 08, 2025

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

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