Operational Services Intern Job at Hewlett Packard Enterprise (Mexico City)

Intern Digital Service Operations

Join IKEA as an IT Intern in Digital Service Operations and help us support our ...

Location

Netherlands , Haarlem

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Following an IT-related study with a minimum level of MBO 3 and the internship is part of your educational program
Demonstrate ability to handle end-user requests
Excellent communication skills, both written and verbal (in Dutch and English)
Knowledge with electrical devices and computer hardware, including laptops, mobile devices, monitors, printers and peripherals
Any experience with ticketing system is a plus
Has the ability to deal with a wide variety of people with tact, courtesy and professionalism while often maintaining confidentiality
Shares our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care

Job Responsibility

Handle end-user requests and provide technical support
Manage tickets and assist with problem resolution
Install and register new hardware, including laptops, mobile devices, monitors, printers, and peripherals
Collaborate with the Digital Service Operations team to ensure smooth operations
Maintain confidentiality and professionalism while dealing with a wide variety of people

What we offer

A monthly internship allowance of €340 gross (based on 38 hours)
A supportive environment where you can grow and make a difference
Informal, open work atmosphere
Fun, educational, and dynamic place to intern and develop yourself
Company car if needed

Fulltime

Services Intern

13-month placement internship in HPE's Services business units, working across H...

Location

United Kingdom , Winnersh

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Must be in 2nd year of a four-year degree which requires (or has an option for) 3rd year to be a one year's industrial placement
Expected to achieve minimum of a 2:1 grade
Eligible to work in the UK
Available to commence placement at beginning of July 2026 for 13 months
Self-motivation to work independently
Good time management and organizational skills
Adaptable in handling new and evolving requirements
Comfortable working under tight timescales
Prepared to travel when necessary
Degree background that demonstrates business, finance, and analytical skills

Job Responsibility

Working day-to-day with HPE GreenLake Solution Architects to learn how to create HPE GreenLake proposals
Creating simple solution proposals for customers in UK, Ireland, Middle East and Africa
Amalgamating best practices and communicating these to wider Business Unit
Leading content creation for GreenLake website, quarterly newsletter and host regular solution update meetings
Working with business operations team to ensure customer orders are booked and issues escalated/resolved
Learning about financial governance and helping track/report on business key performance indicators
Helping lead strategic programmes across the business
Analysing business data and creating management reports

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Career development programs
Inclusive work environment
Flexible work arrangements

Fulltime

Business Process Analyst Operations Support Intern

The Business Process Analyst plays a critical role in ensuring the efficiency an...

Location

Costa Rica , Heredia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

University Students pursuing a degree in business or information technology
Bachelor's degree in business, information technology, or a related field
At least some experience in business process analysis or IT service management
Strong understanding of ITIL best practices and their application in a managed services environment
Excellent analytical, problem-solving, and process mapping skills
Strong communication and interpersonal skills
Experience in gathering and documenting business requirements
Proficiency in using process modeling and documentation tools
Knowledge of IT service management tools (e.g., ServiceNow, BMC Remedy) is a plus
Self-motivated and proactive with a strong work ethic

Job Responsibility

Conduct in-depth analysis of current IT service management processes, identifying bottlenecks, inefficiencies, and areas for improvement
Develop and implement process improvement initiatives based on ITIL best practices
Collaborate with stakeholders to gather requirements, document processes, and create process maps and workflows
Ensure adherence to ITIL best practices in all service management processes
Assist in the implementation and maintenance of ITIL processes including incident management, problem management, change management, and service request management
Monitor process performance through key performance indicators (KPIs) and service level agreements (SLAs)
Provide regular reports to management
Work closely with cross-functional teams to understand business needs and translate them into actionable process improvements
Facilitate communication and collaboration between different teams
Provide training and support to staff on new processes and ITIL best practices

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Vp, Customer Service Operations & Monitoring

We’re seeking an enterprise-level operational executive to lead two of the most ...

Location

United States

Salary:

270000.00 - 290000.00 USD / Year

SimpliSafe

Expiration Date

Until further notice

Requirements

10+ years leading senior leaders in large-scale, multi-layered service operations (contact centers, monitoring centers, emergency response, consumer experience organizations, or similar environments)
Demonstrated success driving excellence across distributed teams serving millions of customers or transactions, with a strong focus on end-to-end consumer experience
Deep experience influencing the functions that enable operational success (WFM, QA, L&D, routing, analytics) through their respective leaders, ensuring a consistent and high-quality consumer journey
Strong track record of partnering with Technology and AI teams on automation, virtual agents, and large-scale operational workflows that elevate both efficiency and consumer experience
Advanced analytical, financial, and operational judgment with the ability to synthesize KPIs into actionable strategy that improves performance and consumer outcomes
Steady, decisive leadership style suited to high-stakes, fast-moving, safety-critical environments, with a commitment to delivering an exceptional consumer experience at scale

Job Responsibility

Lead and develop the senior leadership teams overseeing the CX Contact Center (~500 internal FTEs + ~400 BPO) and the Monitoring Center (~200 internal FTEs + 800K subscribers supported via wholesale monitoring partner)
Set long-term strategic direction for large-scale service operations, translating enterprise goals into operational roadmaps
Build a unified culture of accountability, trust, coaching, and continuous improvement across distributed, high-volume environments
Strengthen leadership capability through executive development, succession planning, and rigorous talent evaluation
Guide senior leaders of support, loyalty, and sales operations to deliver exceptional service levels, customer satisfaction, and business outcomes
Direct the senior leadership of the Monitoring Center to ensure accuracy, dispatch quality, emergency readiness, and compliance across 24/7 operations
Ensure both organizations operate with consistency, clarity, and operational discipline while managing high transaction volume and rapid change
Lead the senior leaders accountable for Workforce Management, Quality, Learning & Development, and Channel Strategy to ensure their teams are enabling operational success
Influence how WFM forecasting, capacity planning, and staffing strategies support organizational targets
Ensure QA insights, L&D programs, and operational analytics are effectively leveraged by CC and Monitoring leadership teams

What we offer

A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families
Free SimpliSafe system and professional monitoring for your home
Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change
Participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits

Fulltime

Manager, Operational Shared Services

We have reimagined the way EZRA supports our clients by introducing a team of sp...

Location

United Kingdom , London

Salary:

Not provided

LHH

Expiration Date

Until further notice

Requirements

4+ years of experience people managing a shared service or back-office function
Ability to motivate teams with metrics and targets
Experience automating processes with demonstrable data on improvements over time
Strong attention to detail, able to keep many concurrent processes organized
Understand financial processes and how to manage POs and payment methods
Strength in process documentation and process improvement

Job Responsibility

Define strategy and success metrics for the new Operational Solutions team
Design and implement fundamental ways of working to elevate how OSMs partner with internal stakeholders, defining unique strategies for each proposition as needed
Design and implement processes that drive task accountability, track RAG indicators, document decisions made and flag any risks
Introduce and leverage automation and technology to increase speed to task completion and accuracy
Partner with Product, Tech, and Finance on innovating processes to increase productivity
Oversee all team responsibilities including but not limited to: Financial operations for our nominated pay as you go, credit card and pre-pay programs
Managing shared mailboxes, creating and sending quotes, inputting information to intake forms for launch, etc
Accessing finance systems (Ariba/Coupa/etc) to retrieve and chase POs
Requesting CIO creation with EZRA finance team
Coordinating with Billings team to generate credit card invoices and gathering credit card payment details from Paypal

What we offer

Your own world class coach
Friends and family coaching
2 weeks work from anywhere
Charity days
Learning and Development Budget
Weekly wellbeing hour
Private medical insurance
Pension scheme
Life Assurance
Flexible working hours

Fulltime

Services Intern Greenlake

An internship opportunity at Hewlett Packard Enterprise to gain experience in pr...

Location

United Kingdom , Winnersh

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Potential interns must be in their 2nd year of a four-year degree which requires (or has an option for) 3rd year to be a one year's industrial placement
expected to achieve a minimum of a 2:1 grade
eligible to work in the UK and be available to commence the placement at the beginning of July 2026
self-motivation to work independently
confident in your resourcefulness, but aware when you need to ask for help and guidance
good time management and organizational skills
structured in your approach
adaptable in handling new and evolving requirements
comfortable working under tight timescales
prepared to travel when necessary

Job Responsibility

Working day-to-day with HPE GreenLake Solution Architects, learning how to create HPE GreenLake proposals
creating simple solution proposals for customers in the UK, Ireland, Middle East and Africa
amalgamating best practices and communicating these to the wider Business Unit
leading content creation for the GreenLake website, quarterly newsletter and hosting regular solution update meetings
working with the business operations team, ensuring customer orders are booked and issues are escalated and resolved quickly and efficiently
learning about financial governance and helping to track and report on business key performance indicators
helping lead strategic programmes across the business, e.g., our sales incentive programme ONELead
analyzing business data and creating management reports.

What we offer

Health & Wellbeing benefits for physical, financial and emotional wellbeing
personal and professional development programs
unconditional inclusion and flexibility for work and personal needs
team-oriented and supportive culture
opportunities for career growth.

Fulltime

Customer Service Operator

Cogoport is currently looking for an individual who can successfully manage the ...

Location

India , Ahmedabad

Salary:

Not provided

Cogoport

Expiration Date

Until further notice

Requirements

Any graduate degree / post graduate degree (Diploma in Logistics or any related discipline would be an advantage)
Customer Service experience in freight forwarding or international FCL logistics is mandatory
High attention to detail
Stakeholder management
Strong communication
Inter-personal skills
Process orientation
Business acumen

Job Responsibility

Act as a Single point of Contact for the customers account to handle all the post-booking communications
Ensuring fulfilment of all the bookings for the customer accounts assigned
Generating repeat business from the Assigned set of accounts
Handling all the Post-Sales Customer Escalations
Coordinate with Internal stakeholders for smooth shipment execution wherever needed and ensure execution as per Customer's SOP
Follow policies, procedures, standards, and ensure compliance with all the maritime regulations
Review Work Instructions periodically and update as required to reflect changes and ensure compliances
Ensure data accuracy for uploaded rates, ensuring zero loss due to entry of incorrect rates
Follow SOPs for each service and maintain desks TAT for each allocated task

Fulltime

Customer Service Operator

Cogoport is currently looking for an individual who can successfully manage the ...

Location

India , Gurugram

Salary:

Not provided

Cogoport

Expiration Date

Until further notice

Requirements

Any graduate degree / post graduate degree (Diploma in Logistics or any related discipline would be an advantage
Customer Service experience in freight forwarding or international FCL logistics is mandatory
High attention to detail
Stakeholder management
Strong communication
Inter-personal skills
Process orientation
Business acumen

Job Responsibility

Act as a Single point of Contact for the customers account to handle all the post-booking communications
Ensuring fulfilment of all the bookings for the customer accounts assigned
Generating repeat business from the Assigned set of accounts
Handling all the Post-Sales Customer Escalations
Coordinate with Internal stakeholders for smooth shipment execution wherever needed and ensure execution as per Customer's SOP
Follow policies, procedures, standards, and ensure compliance with all the maritime regulations
Review Work Instructions periodically and update as required to reflect changes and ensure compliances
Ensure data accuracy for uploaded rates, ensuring zero loss due to entry of incorrect rates
Follow SOPs for each service and maintain desks TAT for each allocated task

Fulltime

Operational Services Intern

Hewlett Packard Enterprise

Location:
Mexico , Mexico City

Category:
-

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 20, 2025

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