Operational Risk Sr Officer

• Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses
• independently assesses risks and drives actions to address root causes of operational risk losses
• serves as a subject matter expert for performance issues
• resolves transactional level escalations
• analyzes scorecards/performance management tools to mitigate exposure
• monitors goals through performance, risk, and relationship oversight
• collaborates to resolve operational issues within contract terms
• develops and maintains relationships across business users and Lines of Defense
• appropriately assesses risk when business decisions are made
• escalates and reports control issues with transparency

• 10+ years relevant experience
• outstanding communication and influencing skills through all levels of the organization and with external partners and vendors
• exceptional relationship management skills
• in-depth knowledge of mortgage servicing operational processes and technology platforms supporting operations
• ability to effectively communicate complex topics to a broad audience
• detailed oriented with analytical skills
• expert in Microsoft Office Tools
• third party oversight/vendor oversight experience preferred
• bachelor’s/university degree
• master’s degree preferred

third party oversight/vendor oversight experience

• best-in-class benefits
• equal opportunity employer
• reasonable accommodation for persons with disabilities