Operational Risk Analyst I, Citi

Citi

Location:
Costa Rica, Heredia

Category:
Consulting

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

The Operational Risk Analyst I is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job.

Job Responsibility:

Participates in the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks
Contributes to risk assessments and drives actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices
Provides governance and oversight may include (not limited to) technology operational risk, risk for example
Ensures that all product, operational, fiduciary, regulatory and payment system risks are actively identified, monitored, and adequately controlled
Identifies system or process weaknesses, proposing resolutions that will mitigate the exposure and increase processing efficiency
Integrates other control functions to ensure all risks are fully scrutinized
Identifies risks that cross the businesses and organizing cross-functional solutions
Additional duties as assigned
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

Excellent written and verbal communication skills
Ability to perform under pressure
Ability to manage multiple tasks and priorities
Ability to function independently
Proficient in MS Office Word, Excel and PowerPoint applications
Bachelor’s/University degree or equivalent experience
English/Spanish
Customer Service Experience
Call Center Experience
Inbound or Outbound Calls – Call Listening

What we offer:

Equal opportunity employer policies
Accessibility services for individuals with disabilities

Additional Information:

Job Posted:
October 14, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Operational Risk Analyst I