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The Operational Resilience Risk Manager will support the Group Head of Resilience Risk in establishing, embedding, and maintaining a robust Group-wide resilience risk framework. The role covers operational resilience, business continuity, and incident and crisis management across all entities within the Group. The role provides second-line oversight and challenge to ensure that the Group can prevent, adapt to, respond to, recover, and learn from disruption, maintaining continuity of services critical to customers, markets, and regulators.
Job Responsibility:
Support the development, implementation, and ongoing refinement of the Group’s resilience risk policy and framework
Contribute to baseline assessments of existing capabilities, identifying gaps and improvement opportunities, and support control testing, policy attestation, and production of training and guidance materials
Design, implement, and maintain the Group-wide incident and crisis management approach, supporting tabletop exercises, simulations, and periodic reviews
Provide independent second‑line oversight and challenge across operational resilience, business continuity, and crisis response
Support Group‑level crisis and incident management workstreams
Monitor and support entities in meeting regulatory compliance milestones
Produce clear and timely risk reporting for senior stakeholders
Facilitate and coordinate business-led resilience workstreams
Build strong relationships across the Group, representing Risk in relevant committees and working groups
Promote a culture of preparedness and adaptability
Requirements:
Strong knowledge of operational resilience principles and associated regulatory requirements (PRA, FCA, GFSC)
Experience working in a second‑line non‑financial risk environment within regulated financial services
Commercial awareness with the ability to balance regulatory, operational, customer, and strategic considerations
Collaborative and engaging, able to build trust and work effectively across teams
Strong communication, stakeholder management, and analytical skills, with the ability to distil complex issues into clear insights
Strategic yet pragmatic, solution‑focused, and committed to continuous improvement
Sound judgement, attention to detail, and an understanding of the organisation’s business lines and risk landscape
Constructively challenging while maintaining a partnership mindset
Demonstrates integrity, resilience, and strong professional judgement
Nice to have:
Experience in insurance, lending, or broader financial services
Professional risk qualifications (e.g., IRM) or equivalent experience
Knowledge of cyber resilience or technology risk
What we offer:
Up to £3,600 of free shares each year after one year of service
33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
Option to buy or sell up to an additional five days of annual leave