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Operational Lead – D2D Ops

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Rackspace

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Location:
Saudi Arabia , Riyadh

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are looking for an experienced and proactive Operational Lead – Day-to-Day (D2D) Operations with a focus on cloud networking, security infrastructure, firewalls, and load balancers. This role involves managing and maintaining network services and security controls in a hybrid cloud environment to ensure performance, availability, and security of business-critical services. The ideal candidate will have strong experience in managing cloud and on-premise network/security infrastructures and leading daily operational activities across multiple platforms.

Job Responsibility:

  • Lead daily operations and incident response across cloud and data center network infrastructure, including firewalls (FW), load balancers (LB), and security tools.
  • Ensure uptime, performance, and integrity of cloud networking and perimeter security components.
  • Administer and troubleshoot virtual and physical firewalls, VPNs, routers, switches, and load balancers (e.g., F5, Palo Alto, Fortinet).
  • Monitor and manage network traffic, routing policies, and segmentation across hybrid environments.
  • Maintain rule bases, NAT, ACLs, and policies on firewalls and security appliances.
  • Coordinate with security, cloud, and infrastructure teams to ensure security compliance and risk mitigation.
  • Drive operational excellence in response handling, root cause analysis (RCA), and long-term remediation.
  • Collaborate with cloud architects to optimize secure connectivity between on-prem and public cloud.
  • Develop and maintain operational runbooks, SOPs, network diagrams, and security documentation.
  • Participate in change management, patching cycles, and infrastructure upgrades with minimal service impact.
  • Oversee monitoring and alerting for network and security devices, responding to issues as per SLAs.
  • Lead the support team for Tier 2/3 escalations and guide junior network/security engineers.

Requirements:

  • Bachelor's degree in Information Technology, Computer Engineering, or related field.
  • 8+ years of experience in IT network and security operations, with at least 2–3 years in a leadership role.
  • Deep understanding of network protocols, routing, switching, VPNs, and security architectures.
  • Hands-on experience with enterprise firewalls and next-gen security appliances (e.g., Palo Alto, Fortinet, Cisco ASA/Firepower).
  • Experience managing load balancers and ADCs (e.g., F5, Citrix NetScaler, HAProxy, NGINX).
  • Knowledge of cloud networking constructs and security groups in public clouds (AWS, Azure, GCP).
  • Experience with IPS/IDS, SIEM tools, vulnerability management, and secure access controls
  • Proficiency in troubleshooting L2/L3 network issues and packet analysis tools (e.g., Wireshark).
  • Familiarity with security best practices, hardening standards, and compliance frameworks (e.g., NIST, ISO 27001).
  • Strong understanding of ITIL-based operational processes and incident/change/problem management.
  • Excellent communication, coordination, and leadership skills

Nice to have:

  • Certifications: CCNP/CCIE, PCNSE, NSE4/NSE5, F5-CTS, or equivalent.
  • Public cloud certifications (e.g., Azure Network Engineer, AWS Advanced Networking).
  • Experience with Infrastructure as Code (IaC) for network automation (e.g., Terraform, Ansible).
  • Familiarity with Zero Trust Architecture and SASE frameworks.
  • Exposure to DevSecOps tools and security automation practices.
  • ITIL Foundation certification

Additional Information:

Job Posted:
January 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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