Operational Excellence Lead

• Lead digital initiatives execution across GBS/ Shared Services (HR, Finance, Procurement, IT, etc.)
• Identify and evaluate emerging technologies to enhance service delivery and customer experience
• Partner with business leaders to reimagine business processes through digitization, automation (RPA), and AI/ML
• Implement digital tools (e.g., workflow systems, self-service portals, data analytics platforms)
• Lead the end-to-end transition of business units into a GBS/ Shared Services model, including planning, execution, change management, and stabilization phases
• Define project governance, templates, metrics, and stage gates
• Transition Planning - Develop detailed transition roadmaps, governance structures, KPIs, and risk mitigation strategies
• Support business case development, budgeting, and benefits realization tracking
• Manage a diverse group of internal stakeholders from Business Units, Functional Heads, Regional Operations, and Executive Sponsors to align expectations, resolve conflicts, and secure buy-in
• Champion transformation efforts and ensure organizational buy-in at all levels
• Develop and execute change management strategies, including communications, training, and stakeholder support
• Facilitate cross-functional collaboration across departments and geographies
• Develop and implement CI initiatives aligned with business goals and shared services objectives
• Use and improve CI methodologies (Lean, Six Sigma, PDCA, etc.)
• Serve as a subject matter expert and internal consultant for continuous improvement practices
• Identify opportunities for process simplification, standardization, and automation
• Conduct process assessments, root cause analysis, and develop future-state process maps
• Facilitate Kaizen events, process workshops, and cross-functional collaboration to drive improvements
• Monitor process performance and compliance with service-level agreements (SLAs)

• Bachelor's degree in STEM, computer science, Business Administration, related field
• Certifications and/ or strong execution experience in AI/PMO/Digital Transformation are key
• 8+ years of progressive project/program management experience
• At least 3–5 years involvement in GBS/ shared services transitions or operational transformation projects
• Proven ability to lead multi-geography, multi-functional teams in matrix environments
• Expertise in stakeholder management, risk governance, and change management
• Excellent communication, negotiation, and executive reporting skills in English
• Strong analytical and decision-making abilities
• Resilient and adaptable to change
• Experience in Lean/Six Sigma or process improvement methodologies
• Familiarity with project management tools like MS Project, Smartsheet, or JIRA

Experience with business process outsourcing (BPO), ERP migrations, or global service delivery models is a strong plus

• Competitive compensation package including annual bonus
• Generous benefits package including major medical expenses and life insurance
• Vacation days
• Vacation premium
• Christmas bonus
• Food vouchers and cafeteria service
• Savings fund
• Career developmental opportunities
• A company culture that prioritizes internal development