Operation Support Agent Associate Job at Fedex (Boom)

New

Platform Support Associate

Berry Street is a business-in-a-box platform enabling registered dietitians to s...

Location

United States

Salary:

16.00 - 20.00 USD / Hour

Berry Street

Expiration Date

Until further notice

Requirements

Recent college graduate or 1-2 years of professional experience
Hospitality or customer service background (customer support experience at a startup is a plus)
Proficiency with AI tools (ChatGPT, AI chatbots, etc.) and willingness to learn new platforms quickly
Self-starter mindset—comfortable working independently with minimal supervision
Strong communication skills and a focus on customer satisfaction
Proven success in handling escalations and resolving complex issues
Tech savviness with the ability to navigate CRM systems like Intercom, etc
Strong organizational skills with the ability to prioritize and multitask in a fast-paced setting
Excellent written and verbal communication skills
Ability to work on East Coast time from 9am-6pm

Job Responsibility

Respond to and manage incoming support tickets from providers and patients
Oversee and fine-tune our AI-powered support agents, to ensure accurate and helpful responses
Collaborate with the Platform Operations & Experience Lead on special projects as assigned
Monitor trends in inbound sentiment among patients and providers to serve as an on-the-frontlines resource
Manage back-office system of patient appointments, collect required documentation, and accurately record and maintain all related information for seamless provider coordination
Escalate issues to the Platform Operations & Experience Lead and Head of Platform Operations when necessary, maintaining smooth communication

What we offer

Opportunity to work at a mission-driven health tech startup
Exposure to modern AI tools and platform operations
Supportive, collaborative team culture
Comprehensive health insurance plans, including dental and vision
Citibike membership
Unlimited dietitian care
Continuous learning opportunities
The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work

Fulltime

New

Associate Director, Agentic AI Solution Delivery, Neural Nexus

In this vital role of Neural Nexus – Agentic AI Solution Delivery, Associate Dir...

Location

United States , Thousand Oaks

Salary:

160771.00 - 198755.00 USD / Year

Amgen

Expiration Date

Until further notice

Requirements

Doctorate degree and 3 years of commercial analytics, sales planning & insights and/or operationalizing GenAI solutions experience
Master’s degree and 5 years of commercial analytics, sales planning & insights and/or operationalizing GenAI solutions experience
Bachelor’s degree and 7 years of commercial analytics, sales planning & insights and/or operationalizing GenAI solutions experience
Associate’s degree and 12 years of commercial analytics, sales planning & insights and/or operationalizing GenAI solutions experience
High school diploma / GED and 14 years of commercial analytics and/or operationalizing GenAI solutions experience

Job Responsibility

Complete delivery plans for assigned Agentic AI use cases, ensuring alignment with Neural Nexus priorities and achievement timelines
Support business and platform teams by translating commercial requirements into clear delivery objectives and working plans
Supply tactical input to broader program planning by identifying risks, blockers, and dependencies across assigned workstreams
Lead the end-to-end execution of designated Agentic AI solutions, from intake through deployment, ensuring each phase—design, development, testing, and rollout—is completed to specification
Drive agile development cycles in collaboration with AI/ML and Engineering teams to ensure models and agents meet business needs and reliability standards
Coordinate internal readiness activities, including UAT, access setup, system integration, and documentation to support solution launch
Partner with CD&A, Commercial Insights, and AI&D to ensure that Agentic AI use cases are correctly scoped, validated, and configured for maximum impact
Serve as a key tactical liaison between technical delivery teams and business users, ensuring clear handoffs, documentation, and timelines are maintained
Work cross-functionally to troubleshoot blockers and maintain delivery velocity across teams and workstreams
Provide status updates and delivery dashboards for assigned Agentic AI initiatives, focused on progress, risks, and delivery health

What we offer

A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans
Flexible work models, including remote and hybrid work arrangements, where possible

Fulltime

New

Customer Support Administrative Assistant

Airbus Commercial Aircraft is looking for a Customer Support Administrative Assi...

Location

United States , Herndon

Salary:

Not provided

Airbus

Expiration Date

February 06, 2026

Requirements

Educated to 2 year Associate's degree level (or equivalent) in business management or a related discipline
Excellent interpersonal and communication skills
Creative spirit with good management skills
Advanced level in English, other languages a plus
Autonomous, ability to take initiative, customer focused
Works well in a collaborative team environment
Present a professional appearance as generally accepted in the business and aerospace environment
Use of Google Suite products
Authorized to work in the US, Able to work in US without current or future need for visa sponsorship
1% (Minimal) Domestic and International travel

Job Responsibility

Teams Administrative Support (towards AASC/AASB/AASO): 55%
Online/Call travel booking support using SAP CONCUR tool, or via travel agent (BCD Travel)
Update & maintain team travel and vacation team calendars. Monitor vacation/sick report using MyPulse tool
Prepare travel expense reports for reimbursement using CONCUR. This includes at least 3 team leaders and potentially some team members, as needed
Review travel expense reports from team members to ensure adherence towards Airbus Travel Policy
Gather and input updated information related to airlines and needed by management using Salesforce
Maintain and distribute customer communications list
Authorize and maintain a budget spreadsheet for promotional items
Create PO requisitions and good receipt using Click n’ Buy tool (for primarily general procurement items)
Manage & monitor monthly travel budget

Fulltime

!

Customer Support Administrative Assistant

Airbus Commercial Aircraft is looking for a Customer Support Administrative Assi...

Location

United States , Herndon

Salary:

Not provided

Airbus

Expiration Date

February 06, 2026

Requirements

Educated to 2 year Associate's degree level (or equivalent) in business management or a related discipline
Excellent interpersonal and communication skills
Creative spirit with good management skills
Advanced level in English, other languages a plus
Autonomous, ability to take initiative, customer focused
Works well in a collaborative team environment
Present a professional appearance as generally accepted in the business and aerospace environment
Use of Google Suite products
Authorized to work in the US, Able to work in US without current or future need for visa sponsorship

Job Responsibility

Teams Administrative Support (towards AASC/AASB/AASO): 55%
Online/Call travel booking support using SAP CONCUR tool, or via travel agent (BCD Travel)
Update & maintain team travel and vacation team calendars. Monitor vacation/sick report using MyPulse tool
Prepare travel expense reports for reimbursement using CONCUR. This includes at least 3 team leaders and potentially some team members, as needed
Review travel expense reports from team members to ensure adherence towards Airbus Travel Policy
Gather and input updated information related to airlines and needed by management using Salesforce
Maintain and distribute customer communications list
Authorize and maintain a budget spreadsheet for promotional items
Create PO requisitions and good receipt using Click n’ Buy tool (for primarily general procurement items)
Manage & monitor monthly travel budget

Fulltime

!

Cannabis Fertigation Lead

The Fertigation Supervisor is responsible for overseeing and executing all irrig...

Location

United States , Worcester

Salary:

Not provided

4Front Ventures

Expiration Date

Until further notice

Requirements

21+ and currently residing in the USA
Horticulture and/or Agricultural Experience, 2+ years (preferred)
Supervisor Experience, 1+ years (preferred)
Cannabis Industry Experience, 1+ years (preferred)
Advanced Communication, Math, Organizational, and Computer Skills
Dispensing Organization Agent Identification Card (ability to obtain upon hire)
Associate Degree or Industry Training Equivalent

Job Responsibility

Operate and maintain fertigation systems, including Dosatrons, reservoirs, and drip irrigation lines
Conduct routine system checks, preventative maintenance, and minor repairs on irrigation equipment to ensure consistent performance
Monitor and collect runoff data to validate proper nutrient and water delivery, adjusting schedules as needed
Ensure open sprinkler irrigation schedules are delivering proper irrigation volumes aligned with plant growth stage and environmental demands
Maintain accurate logs of irrigation schedules, nutrient mixes, EC/PPM/pH levels, and corrective actions taken
Assist with all aspects of cultivation, including vegetative, flowering, and harvest operations
Participate in bucking, trimming, and plant handling whenever fertigation tasks are complete
Collaborate with cultivation leadership to align fertigation strategy with overall crop planning and production goals
Provide guidance and training to cultivation staff on fertigation practices and system operation
Model professional conduct, teamwork, and attention to detail, setting the standard for cultivation teams

What we offer

Employee Discounts (one of the highest in the industry)
Health, Vision, Dental Benefits
Sick Pay/PTO Accrual
Parental/Maternity Leave
Employee Assistance Program
Holiday Pay (if required to work on select days)
Career Development
Advancement Opportunities

Fulltime

Senior MLOps Engineer

As an MLOps Engineer in DAMO service line, you will be responsible for ensuring ...

Location

Singapore , Singapore

Salary:

Not provided

Thoughtworks

Expiration Date

Until further notice

Requirements

High proficiency in Python (Pandas, NumPy, Scikit-learn) for scripting, analysis, and maintaining production models
Strong SQL skills for querying, data manipulation, and operational data checks
Experience building or maintaining GenAI / agentic solutions (e.g., RAG, LlamaIndex, CrewAI, or similar orchestration/RAG tooling)
Solid understanding of classical ML algorithms, model evaluation, and challenges like drift and bias
Hands-on experience with model monitoring (data quality, prediction quality, latency) using Prometheus, Grafana, or cloud-native tools
Experience with Azure (Databricks, Azure Machine Learning, etc.) for deployment and resource management
Familiarity with Agile methodologies (Scrum/Kanban)
Must be Singaporean citizens or already hold Singaporean Permanent Residency (PR) at the time of application
Willingness to be part of a 24x7 on-call rotation, as needed

Job Responsibility

Design, implement and maintain monitoring and alerting for ML and AI operational signals
Build and operate robust evaluation and testing pipelines for all ML and AI systems
Investigate and resolve production issues related to model behaviour
Collaborate with infrastructure and platform teams to ensure stable, performant and cost-efficient AI inference
Manage the lifecycle of ML models, prompts, embeddings, vector indices and associated components
Design and operate effective feedback loops that incorporate real user interactions
Uphold governance, safety and compliance standards
Maintain clear, comprehensive documentation
Communicate system health, risks, upcoming changes and operational insights clearly
Support the growth and development of junior team members

What we offer

Learning & Development
Interactive tools
Numerous development programs
Teammates who want to help you grow

Fulltime

Voice Phone Cloud Contact Center Architect

Design and implement voice and contact center solutions including Natural Langua...

Location

United States , Middletown

Salary:

Not provided

Ocean Blue Solutions

Expiration Date

Until further notice

Requirements

10+ years’ experience in designing, building, and managing high volume contact center
1+ years’ experience with Microsoft’s Dynamics Contact Center solution and Azure Communication Services
1+ years’ experience with leveraging copilot studio or other AI engine for natural language voice Bot and chatbot
Experience with at least 2 CTI integrations with Microsoft Dynamics CE platform or equivalent commercially available CRM systems
Experience in implementing passing context from IVR to the agent as part of designing omnichannel contact center platform
Strong understanding in ways to delegate PCI to other cloud hosted providers
Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint, plus proficient in Microsoft ADO Testing Module
Bachelor’s degree in business management or information systems

Job Responsibility

Design and implement voice and contact center solutions including Natural Language IVR, and agent assist voice call
Migrate from on prem contact center to cloud hosted contact center as a service provider in a PCI compliant environment
Plan, document, and support the configuration of contact center supporting solutions
Create detailed solution designs and documentation that supports the development, implementation, and operations of enterprise-class SaaS/CCaaS solutions with seamless integration with Natural Language IVR, ChatBOT, and CRM applications
Centralize contact center scripting, routing, recording, and integration with CRM and other systems
Act as the Lead Unified Communications Solution Architect, leading UC discovery sessions, developing modern contact center solutions based on client requirements, and creating low-level designs based on best practices
Develop and maintain detailed designs within the Cloud Network environment
Design and implement PCI-compliant phone and contact center architecture
Design and implement VDI agent architecture enabling and supporting the capabilities above
Develop, support, and implement architecture roadmaps and high-level designs for the Cloud Network environment as related to IVR and contact center solutions

Operations Associate

We are looking for a full-time Operations Associate who will contribute to the o...

Location

United States

Salary:

60000.00 - 80000.00 USD / Year

Bitwarden

Expiration Date

Until further notice

Requirements

1-3 years of experience in Sales or Marketing Operations
1-3 years CRM administration experience (HubSpot strongly preferred)
Experience leveraging data to improve processes
Ability to absorb new knowledge on a daily basis
Ability to multitask and complete projects in an expeditious and comprehensive manner
Ability to clearly communicate and work well with others
Ability to understand tools: databases, order entry, Stripe, Excel
Experience interacting with software vendors (product evaluations, relationship management)
Willingness to support AI agent and workflow development
Possess an upbeat attitude

Job Responsibility

Customer Relationship Management (CRM) data cleansing to improve consistency and accuracy
Day-to-day management and development of the Bitwarden HubSpot instance, including process improvements and automations
Review and staging of marketing communications, and support for marketing events
Management and resolution of applicable customer support requests (documentation requests, redirection to sales, etc.)
Supporting daily, weekly, and monthly reporting and data auditing tasks
Maintaining documentation for Sales and Marketing Operations processes
Contributing to a variety of meetings and project sessions with leadership and stakeholders from other departments

Fulltime

Operation Support Agent Associate

Fedex

Location:
Belgium , Boom

Category:
Logistics

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 21, 2026

Expiration:
February 04, 2026

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Location:Belgium , Boom

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Job Description:

Job Responsibility:

Requirements:

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