Onsite Technical Support Engineer

• Deploying and managing the functionality of desktop equipment, conference rooms, town hall spaces, background music services and digital signage
• Ensuring that all systems are operational and that new setups are ready for success from day one
• Coordinating with integrators and vendors for builds, refreshes, and maintenance
• Managing relationships with internal teams, integrators vendors and technicians, serving as the first point of contact for local troubleshooting and system repairs
• Being a driving force on future expansions and enhancements, guiding our local vendors and partners
• Helping plan and manage the AV component of local team gatherings, executive visits and occasional major online shows and events using Zoom Webinars and related technologies, usually remotely

• Over 4 years of experience in a corporate IT organization, specifically in Workplace Technologies (including laptops, printers, conference rooms, background music, digital signage, town hall spaces)
• Expert-level understanding of video conferencing technologies, including Zoom, Zoom Rooms, Neat video conferencing hardware, training rooms, town hall spaces, QSYS, and other audio/visual solutions
• A strong passion for workplace technologies
• Experience with IT/AV office builds, maintenance, and refreshes
• Solid understanding of wifi, network protocols and best practices
• Ability to manage small projects
• A commitment to continuously improving products and processes
• The ability to act as a local technology subject matter expert
• Awareness of security practices and precautions
• Excellent documentation skills
• Experience evaluating technical drawings and plans to ensure they meet business needs
• A self-starter who can work independently and is comfortable in a distributed team environment
• An enthusiastic, technically proficient engineer with a thirst for knowledge and innovation
• Relevant certifications (such as CTS, Dante, QSYS, etc.) are a significant plus

Relevant certifications (such as CTS, Dante, QSYS, etc.)

• Health coverage
• Paid volunteer days
• Wellness resources