OnDemand/Reports Management Technical Lead, Citi

Citi

Location:
Poland, Warsaw

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The OnDemand/Reports Management Technical Lead is an intermediate level role responsible for assisting IBM Content Manager OnDemand administration activities, including infrastructure build and maintenance, application and operational process build and maintenance, providing technical guidance to application source teams and other partners, and security in coordination with the Technology Infrastructure team.

Job Responsibility:

Create complex project plans, perform impact analyses, solve/work high impact problems/projects, and provide resolution to restore IBM Content Manager OnDemand services
provide Root Cause Analysis (RCA) post restoration of service as well
design testing approaches, complex processes, reporting streams, and assist with the automation of repetitive tasks as well as partner with stakeholders and vendor defining product and service roadmaps
provide technical/strategic direction to team members and serve as a SME to senior stakeholders and/or others as needed
review requirement documents, define hardware & software requirements and update processes and procedures as necessary
responsible for applications dealing with the overall operating system
conduct project-related research
proactively cover end-to-end infrastructure and service analysis for projects and issues
exercise independence of judgement and autonomy with limited level of supervision and direction
appropriately assess risk when business decisions are made

Requirements:

6-10 years of experience in roles centered around infrastructure delivery (application hosting) with a proven track record of operational process change and improvement
understanding of how specialization within area contributes to the business and of competitors' products and services
ability to develop projects required for design of metrics, analytical tools, benchmarking activities, and best practices
ability to work with virtual / in-person teams, and work under pressure / to a deadline
knowledgeable on Content Manager OnDemand product, RMS, ICN, Mainframe and Distributed environments
effective written/verbal communication skills and
effective analytic/diagnostic skills
ability to communicate technical concepts to non-technical audience

What we offer:

Private Medical Care Program
Life Insurance Program
Pension Plan contribution (PPE Program)
Employee Assistance Program
Paid Parental Leave Program (maternity and paternity leave)
Sport Card
Holidays Allowance
Sport and team recreation activities
Special offers and discounts for employees
Access to an array of learning and development resources
A discretional annual performance-related bonus
A chance to make a difference with various affinity networks and charity initiatives

Additional Information:

Job Posted:
July 26, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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OnDemand/Reports Management Technical Lead