CrawlJobs Logo

Onboarding Lead

xelix.com Logo

Xelix

Location Icon

Location:
United Kingdom , London

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

55000.00 - 60000.00 GBP / Year
Save Job
Save Icon
Apply Position

Job Description:

We’re opening up an opportunity for an Onboarding Lead within Services, with two clear and equally important areas of ownership: Onboarding and development of new Services joiners, and Product training and enablement for customers and internal stakeholders. This is a Junior Team Lead role and is designed for someone new to people management, with line-management support from the VP Services. It suits someone who enjoys developing people, explaining complex things simply, and bringing calm structure to fast-moving environments.

Job Responsibility:

  • Own and run a structured six-month onboarding journey for new Services joiners
  • Mentor and coach new starters, running 30-60-90 day check-ins and supporting anyone at risk early
  • Ensure new joiners understand our product, tools, data checks and ways of working
  • Coordinate with Squad Leads to transition new joiners into delivery when ready
  • Keep onboarding materials clear, current and scalable
  • Translate product updates into clear, concise training sessions and documentation
  • Run targeted training for customers on new features, best practices and common workflows
  • Support internal teams with refreshers, how-tos and lightweight enablement where clarity is needed
  • Gather insights from training sessions and feed these back to Product, Support and Customer Success to improve product clarity and materials

Requirements:

  • 4+ years’ experience in onboarding, support, customer success, services delivery, training or enablement within a SaaS, FinTech or finance-adjacent environment
  • Experience with Accounts Payable processes or a finance/accounting context is required
  • Hands-on experience delivering or supporting structured onboarding or training programmes
  • Comfortable juggling multiple workstreams and working cross-functionally with Product, Support, Customer Success or Services teams
  • Clear, confident communicator who enjoys teaching, mentoring and problem-solving
  • Familiarity with SaaS tools such as ticketing systems, documentation platforms, CRMs (e.g. HubSpot) and basic reporting in Excel or similar
What we offer:
  • 10% bonus
  • 27 days of annual leave (including 3 days Christmas closing) which increases up to 3 days based on tenure, with the option to roll over, buy or sell up to 3 days
  • Hybrid working with two days a week from our dog-friendly Hoxton office
  • On-site gym and cycle to work scheme
  • Employee discount at over 100 retailers
  • Comprehensive private medical & dental cover with Vitality
  • Enhanced parental leave pay
  • Learning & development culture – £1,000 personal annual budget
  • We’re carbon-neutral and are working towards ambitious carbon reduction goals
  • Lots of team socials & activities
  • Annual team retreat

Additional Information:

Job Posted:
January 04, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Xelix - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Onboarding Lead

Team Lead - Onboarding Operations

Adyen is seeking a results-driven leader to manage the APAC Onboarding Operation...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
adyen.com Logo
Adyen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experienced leader with 1-4 years of people management in operations or compliance within financial services or payments
  • Skilled at managing regional delivery while collaborating with global peers and leadership
  • Deep knowledge of KYC, KYB, and CDD practices, including regulatory requirements across APAC markets
  • Proven ability to lead transformation and implement scalable operational improvements
  • Analytical and structured, with strong experience using data to guide decisions
  • Confident communicator who builds alignment across Compliance, Product, and Commercial teams
  • Comfortable representing APAC at a global level, contributing to strategic discussions and process standardization
  • Pragmatic, proactive, and outcome-oriented in solving operational challenges
Job Responsibility
Job Responsibility
  • Lead and develop the APAC Onboarding Operations team, ensuring quality, speed, and compliance across all markets
  • Drive regional execution in APAC, building scalable, compliant frameworks aligned with Adyen’s global onboarding strategy
  • Collaborate with global peers and leadership to shape the future of onboarding operations, sharing regional insights and co-developing global standards
  • Lead process transformation and automation projects to improve efficiency and control across regions
  • Use operational data to monitor performance, identify patterns, and deliver measurable improvements
  • Maintain audit readiness through strong documentation, clear ownership, and consistent application of policies
  • Partner with Compliance, Product, and Commercial teams to resolve bottlenecks and balance risk with business impact
  • Represent APAC in global leadership discussions, ensuring regional needs are understood and reflected in global decisions
  • Develop a high-performing team culture rooted in accountability, clarity, and continuous improvement
Read More
Arrow Right

Lead Specialist Global SRM - Onboarding & Catalogue Management

We are looking for a highly skilled & motivated Manager to join our newly establ...
Location
Location
India , Gurugram
Salary
Salary:
Not provided
https://www.circlek.com Logo
Circle K
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in supply chain management, Business Administration, or a related field
  • Master’s degree or MBA is preferred
  • Proficiency in using Ariba, Coupa or similar procurement softwares
  • 7 plus years of work experience in Catalog Management, Supplier Onboarding & Procure to Pay Ops, preferably in a global organization
  • Proven experience managing supplier onboarding and optimizing procurement catalogues across regions
  • Excellent leadership and stakeholder management abilities
  • Strong negotiation, communication, and problem-solving skills
  • Ability to manage complex, multi-regional projects and prioritize competing demands
  • Expertise in global SRM tools and e-procurement platforms (e.g., SAP Ariba, Coupa, Oracle)
  • Advanced skills in data management and analysis using Excel, Power BI
Job Responsibility
Job Responsibility
  • Create & maintain Ariba catalog of products & services, ensuring accuracy & information completeness
  • Coordinate with suppliers to obtain necessary information & to resolve any issues related to the catalog
  • Oversee the cataloging process, including the creation & maintenance of product data, to ensure consistency & compliance with contracts & company standards
  • Implement strategies to optimize the catalog's performance, including improving search functionality & enhancing the user interface
  • Analyze catalog usage data & customer feedback to identify opportunities for improvement & implement necessary changes
  • Collaborate with the procurement & IT teams to ensure the catalog system is integrated with other business systems & processes
  • Stay informed about industry trends & advancements in catalog management & apply this knowledge to enhance adoption & usage of catalogues created
  • Identification of process inefficiencies resulting in streamlining the process & enhancing user experience
  • Identify business areas of low catalog exposure & drive actively to enhance catalog adoption to achieve improved business outcomes
  • Overseeing the supplier onboarding process, including the supplier risk screening / assessment process
Read More
Arrow Right

SAP SuccessFactors Lead - Rcm / Onb

As the SuccessFactors Recruitment & Onboarding Lead (RCM/ONB), you will lead the...
Location
Location
Australia , North Sydney
Salary
Salary:
Not provided
dyflex.com.au Logo
DyFlex Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong experience with the implementation and support of SuccessFactors projects
  • Strong expertise in HCM process optimisation and design with a deep interest in best practices and industry trends
  • SuccessFactors certifications in Recruitment (RCM) are essential
  • Employee Central (EC) and Onboarding (ONB) certifications highly regarded
  • Demonstrated ability to gather and assess requirements from functional business owners
  • Experience configuring and testing the SuccessFactors Cloud Application suite
  • Familiarity with integration into Employee Central
  • Skilled in developing functional and systems specifications
  • Professional presentation and communication skills (both written and verbal)
  • Clear statement of legal working rights in Australia or New Zealand
Job Responsibility
Job Responsibility
  • Provide best-practice HR guidance on clients’ recruitment and onboarding processes by analysing business requirements and developing effective configuration solutions
  • Lead end-to-end implementations and support projects across SuccessFactors modules with a focus on Recruitment (RCM) and Onboarding (ONB)
  • Support customers in defining, enhancing and documenting business processes
  • Design solutions and estimate efforts to solve identified gaps, prioritise gaps, and design the implementation timeline
  • Build prototypes: implement the solution and test environment
  • Define the testing approach, develop test scripts, execute test scripts, and manage issue resolution
  • Finalise configuration: migrate solution to the productive environment, perform data migration activities, and support cutover
  • Conduct knowledge transfer activities including training and customer support for ongoing skill development
What we offer
What we offer
  • Competitive remuneration and benefits including novated lease, birthday leave, salary packaging, well-being programme, additional purchased leave, and company-provided laptop
  • Comprehensive SAP training and certifications
  • A flexible and supportive work environment including the ability to work from anywhere in Australia or New Zealand
  • Work with SAP’s latest technologies on cloud such as S/4HANA, BTP and Joule
  • Fulltime
Read More
Arrow Right
New

Team Lead Onboarding Specialists

The Team Lead Onboarding Specialists is responsible for the performance, structu...
Location
Location
Spain , Barcelona
Salary
Salary:
Not provided
pro.bsport.io Logo
Bsport
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in onboarding, implementation, or customer success within a SaaS environment
  • First management experience or strong leadership potential
  • Strong understanding of complex topics: migrations, billing, integrations
  • Process driven and results oriented mindset
  • Excellent cross functional communication skills
  • Comfortable working in a multi market, fast growing environment
Job Responsibility
Job Responsibility
  • Lead and develop a team of Onboarding Specialists across markets
  • Own team performance: onboarding volume, CSAT, time to go live, 90-day jump
  • Drive growth through coaching, feedback, and performance reviews
  • Ensure consistent onboarding execution across all markets
  • Guarantee adherence to onboarding standards: full setup, migrations, go live readiness, clean handover to Account Managers
  • Prioritize and arbitrate in case of capacity constraints or complex cases
  • Act as an escalation point for high impact or sensitive onboardings
  • Structure, document, and continuously improve onboarding processes
  • Identify recurring friction points: migration, billing, app, widget, CQA
  • Work closely with Migration, Product, Care, and Customer Experience teams to improve the onboarding experience
What we offer
What we offer
  • Vibrant office in Passatge St. Joan, Barcelona
  • Hybrid work, with 1 remote day per week
  • Work from anywhere – Travel & work remotely for up to 15 days per year
  • Fitness perks – Exclusive gym benefits tailored for you
  • Health insurance – Fully covered by us
  • Team culture & socials – Join after-work events and team outings
  • Team building & sports – Connect with your teammates through fun activities
  • Paid sick leave – Because your health comes first
  • Fulltime
Read More
Arrow Right

Director of Operations

We’re looking for a Director of Operations to lead the operational engine of our...
Location
Location
United States , Cincinnati
Salary
Salary:
Not provided
curiosity.fun Logo
Curiosity
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of agency experience in operations, project management, or production management
  • 5+ years in a senior operational role within a full-service creative or media agency
  • Proven success managing a book of business — balancing people, process, and profit
  • Hands-on experience with agency systems (Workfront, Monday.com, Asana, or similar)
  • Strong financial, vendor, and compliance management acumen
  • Collaborative leadership style and excellent communication skills
Job Responsibility
Job Responsibility
  • Lead Operations for a Book of Business: Oversee workflow, resourcing, and profitability for an assigned client portfolio
  • Optimize Agency Processes: Build and refine standardized systems for project management, resourcing, and delivery
  • Manage Resourcing & Capacity: Balance workloads, forecast staffing needs, and maximize team utilization
  • Oversee Vendors & Compliance Management: Maintain vendor relationships, contracts, and compliance documentation
  • Drive Financial Accountability: Partner with Account and Finance teams to monitor scopes, budgets, and operational efficiency
  • Champion Continuous Improvement: Identify bottlenecks, streamline workflows, and elevate operational performance
  • Lead Pricing and Product evolution: A leader for new business proposals and agency product and pricing
  • Lead Agency Onboarding for New Hires: Lead the end-to-end onboarding process to ensure all operational processes, tools, and procedures are effectively introduced and adopted
  • Oversee Productions: Lead productions for smaller projects and collaborate with a team on large-scale initiatives, ensuring all workflows, timelines, and processes are properly managed
Read More
Arrow Right

Director, Youth, Sports & Family Experience

The Director, Youth, Sports and Family Experience develops and executes multigen...
Location
Location
United States , Miami
Salary
Salary:
Not provided
carnival.com Logo
Carnival Cruises
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s Degree in Entertainment, Recreation, Tourism, Hospitality, Education or Business
  • Master’s Degree a Plus
  • Proficient in Microsoft Office 365 applications, with advanced skills in Excel, Word Power Point, and online databases is a plus
  • 10+ Proven expertise in one or more areas such as cruise ships, family, youth, recreation
  • Manage Shipboard personnel & activities/processes
  • Manage Shipboard activity and/or process only
  • Collaborate with both Shoreside and Shipboard
  • Support Destinations activities and Programming
  • CCL only
  • Financial Acumen: Understanding financial statements, budgeting, and financial planning to ensure the organization's financial health
Job Responsibility
Job Responsibility
  • Strategic Development: Youth and Family Experience: Develop and implement comprehensive strategies to enhance the Youth and Family experience, ensuring consistency across the fleet
  • Partnerships: Lead strategic partnership plan to provide all age groups and families unique and exciting onboard experiences
  • Venue Design: Lead product development for new youth and family onboard venues
  • Onboard Activations: Innovate and elevate programs for all ages through strategic external partnerships and onboard activations
  • Supervised Programs: Design and deliver safe and compelling experiences for kids and teens in dedicated youth areas, sports areas and across the ship
  • New Builds and Dry Dock: Lead and oversee product development for refits and new builds
  • Fee-based Experiences: Build and enhance revenue streams
  • Branding: Conceptualize and build branding for partnership activations and new youth and family experiences
  • Marketing: Propose and review marketing efforts around partnerships and youth programs
  • Quality Assurance: Oversee the development and implementation of quality assurance strategies
What we offer
What we offer
  • Health Benefits: Cost-effective medical, dental and vision plans
  • Employee Assistance Program and other mental health resources
  • company paid term life insurance and disability coverage
  • Financial Benefits: 401(k) plan that includes a company match
  • Employee Stock Purchase plan
  • Paid Time Off
  • Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays
  • Vacation Time – All full-time employees at the manager and below level start with 14 days/year
  • director and above level start with 19 days/year
  • Sick Time – All full-time employees receive 80 hours of sick time each year
  • Fulltime
Read More
Arrow Right

Business Onboarding (KYB) Process Lead

We believe that opening a business bank account should be as easy as taking your...
Location
Location
Netherlands; Bulgaria , Amsterdam; Sofia
Salary
Salary:
Not provided
careers.bunq.com Logo
bunq
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Deep expertise in KYB processes, with familiarity in EDD and CDD across EU markets
  • Proven ability to deliver seamless UX for onboarding journeys, ideally with product-facing experience
  • Strong analytical and research skills that allow you to turn raw data into actionable business insights
  • The ability to plan, organize, and execute complex improvements to onboarding mechanisms while driving real results
  • Prior experience optimizing policies and working in regulated environments
  • Excellent knowledge of various risk profiles and acceptance standards, including risk-labeling frameworks and decision paths
  • Strong communication skills and a user-centric approach to problem-solving
Job Responsibility
Job Responsibility
  • Data-driven problem solving: Conduct weekly analyses of users that don’t meet our 5-minute onboarding promise, identify root causes, and reduce inefficiencies to keep that figure below 4%
  • Clear communication: Ensure users in onboarding always know what is expected of them, what they need to do next, and receive a clear timeline for their account verification
  • Policy optimisation: Conduct quarterly reviews of SBI codes, risk labels, and acceptance policies to remove unnecessary blockers while maintaining compliance
  • Leverage APIs: Use service providers where possible to directly collect and verify user data, boosting 5-minute onboarding
What we offer
What we offer
  • Great, international colleagues who share your mindset
  • Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly
  • Digital Nomad program: After your first year, enjoy up to 20 days per year to work while traveling
  • We support growth with bunq Academy and €1500 annual learning budget
  • We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office
  • Massive discount with Urban Sports Club in the Netherlands, option for MultiSport card in Bulgaria
  • Flex Benefits: €70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle
  • Travel expenses are covered whether you come walking or by bike, bus or car
  • A MacBook so you can Get Shit Done with us
  • Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options in the Netherlands and lunch allowance in Bulgaria
  • Fulltime
Read More
Arrow Right

Restaurant Manager

Looking for a role that offers more than just a job? At Willow Farm Table Table ...
Location
Location
United Kingdom , Rainham
Salary
Salary:
37500.00 - 39250.00 GBP / Year
beefeater.co.uk Logo
BEEFEATER
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Supporting recruitment, induction, and onboarding of new team members
  • Leading with energy and clarity, motivating your team through daily briefs
  • Driving individual performance through coaching and regular one-to-ones
  • Thriving in a fast-paced, high-volume environment with a sharp eye for detail
  • Championing the brand and ensuring your team shares your confidence and knowledge
Job Responsibility
Job Responsibility
  • Supporting recruitment, induction, and onboarding of new team members
  • Leading with energy and clarity, motivating your team through daily briefs
  • Driving individual performance through coaching and regular one-to-ones
  • Thriving in a fast-paced, high-volume environment with a sharp eye for detail
  • Championing the brand and ensuring your team shares your confidence and knowledge
  • Managing labour and cost margins effectively
  • Driving sales and revenue, using guest feedback to unlock new opportunities
  • Leading change and inspiring your team to embrace it
What we offer
What we offer
  • Full induction and training
  • Access to industry-leading development programmes
  • The best tools and systems to help you hit your KPIs
  • 25% off in Whitbread restaurants and up to 50% off Premier Inn hotels
  • Discounts on high street brands, phone packages, cinema tickets, and gym memberships
  • Up to 25% bonus
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy