Onboarding & Implementation Manager Job at InvestorHub (Melbourne)

Client Onboarding Implementation Analyst

The EMEA Trade and Treasure Services (TTS) Onboarding Team is responsible for ac...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2+ years of relevant Financial Client Onboarding and/or Project Management experience is a must
Ability to manage complex integration solutions, working alongside Technical and Technology teams
Results orientation - evidence of proactively driving projects is the conclusion
Excellent communication
Organizational and planning skills
Negotiation, decision making and problem-solving skills
Flexibility - ability to manage a varying workload (i.e., volume, complexity, and composition)
Attention to detail and experience of working in a controlled environment

Job Responsibility

Lead client onboarding projects of regional and global cash management solutions working directly with specific middle market clients
Continuously reduce onboarding cycle time, minimize deal slippage and associated revenue conversion lead time
Accurately report project status, escalating effectively for on hold and slow-moving deals
Application of structured project management methodologies throughout the onboarding life cycle, ensuring effective project control and delivery to plan
Work with Relationship Management, Sales, Product Management, Client Services and Operations to ensure client satisfaction - navigate bank on behalf of client, leveraging Citi's global resources and escalation channels as required to ensure smooth delivery
Attending, when necessary, Client meetings in close cooperation with Product Sales and Relationship Managers
Effective maintenance and communication of MIS and project metrics
Provide ongoing senior management updates on key projects as required

What we offer

Private Medical Care Program
Life Insurance Program
Pension Plan contribution (PPE Program)
Employee Assistance Program
Paid Parental Leave Program (maternity and paternity leave)
Sport Card
Holidays Allowance
Sport and team recreation activities
Special offers and discounts for employees
Access to an array of learning and development resources

Fulltime

Manager- Catalogue Management and Supplier Onboarding

Circle K (Part of Alimentation Couche-Tard group) is a global leader in the conv...

Location

India , Gurugram

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Graduate in any discipline. MBA preferred
8 - 10 years of work experience in Catalog management and Procure to Pay operations
Proficiency in using Ariba, Coupa or similar procurement software
Strong analytical skills, with the ability to interpret catalog usage data and customer feedback
Proficient in PowerPoint and Excel

Job Responsibility

Manage and maintain Ariba catalog of products and services, ensuring accuracy and completeness of information
Coordinate with suppliers to obtain necessary product information and to resolve any issues related to the catalog
Oversee the cataloging process, including the creation and maintenance of product data, to ensure consistency and compliance with company standards
Implement strategies to optimize the catalog's performance, including improving search functionality and enhancing the user interface
Overseeing the entire supplier onboarding process, from initial contact to full vendor integration
Evaluating new suppliers for compliance with relevant regulations, policies, and risk assessments
Maintaining the accuracy, timeliness, and integrity of vendor data entered into the system
Analyze catalog usage data and customer feedback to identify opportunities for improvement and implement necessary changes
Collaborate with the procurement and IT teams to ensure the catalog system is integrated with other business systems and processes
Stay informed about industry trends and advancements in catalog management and apply this knowledge to improve Coupa's catalog

Fulltime

Onboarding Manager

The Manager, Onboarding leads a team of specialists, driving operational excelle...

Location

United States , Royal Oak

Salary:

70000.00 - 85000.00 USD / Year

MyTennisLessons

Expiration Date

Until further notice

Requirements

8+ years of professional experience in customer success or related roles
3+ years of experience managing and developing high-performing teams
Experience in fintech or SaaS environments preferred
Bachelor’s degree in Hospitality Management, Business Administration, or a related field required
Fluent in English (written and verbal)
Advanced leadership, coaching, and team development skills
Strategic thinking and operational planning abilities
Strong problem-solving, decision-making, and analytical capabilities
Proficiency with relevant systems, tools, and metrics-driven management
Effective stakeholder management and cross-functional collaboration

Job Responsibility

Lead and develop a team of specialists and associate managers
Set clear goals and performance expectations
Provide regular coaching, feedback, and professional development
Oversee workload allocation
Manage recruitment, onboarding, and training
Act as a key point of contact for client-facing teams and stakeholders
Anticipate client and partner needs
Coordinate with internal functions
Communicate updates to senior leadership
Oversee execution of multiple concurrent projects

What we offer

Medical, Dental and Vision Insurance
401k with company match
RSUs
Paid vacation, 10 company holidays, sick time, and volunteer time off
Employee Resource Groups
Monthly cell phone and internet stipend
Tuition reimbursement for up to $2,000 per calendar year

Fulltime

Senior Customer Success Onboarding Manager

The Customer Success Onboarding, Sr. Manager is responsible for assessing, desig...

Location

United States , San Francisco

Salary:

143500.00 - 230500.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

10+ years experience scoping, planning, designing, developing and implementing effective onboarding solutions for customer success or sales, at a technology company
Deep understanding of the customer success best practices, sales process, enterprise selling skills and sales methodologies
Experience working directly with sales and/or customer success to understand their learning needs and vet content
Consultative approach and proven track record of effective collaboration and ability to influence at all levels of an organization
Ability to work with ambiguity and achieve goals in a fast-paced and continuously evolving environment
Well versed in building skill-based and application oriented learning experiences
Agile and engaging facilitator
Exceptional written and verbal communication skills
Strong program management skills
Proactive, self-directed and results-oriented

Job Responsibility

Engages customer success and business leaders to gather and prioritize competencies, and onboarding requirements, to inform the onboarding strategy
Develops comprehensive enablement strategy for onboarding, including role-specific tracks and programs, and secures executive sponsorship across customer success and business leaders
Calibrates and aligns divergent requirements as needed and ensures onboarding program aligned to evolving priorities and GTM strategy
Engages the target audience to vet and refine onboarding program objectives, components and content
Designs learning experiences and collaborates with subject-matter-experts across the business to create the supporting content and exercises
Defines the role of customer success management coaching in driving onboarding effectiveness
Develops the tools and resources to help customer success management coach their teams
Leverages executives for onboarding delivery – from identification, to talking points, to preparation – to elevate the impact of the program
Conducts pilots to gather field feedback and refine programs
Defines and measures KPIs for program effectiveness, leveraging insights to drive continuous improvement

What we offer

Health and wellbeing resources
Paid volunteer days
Bonuses
Commissions
Equity

Fulltime

Senior Sales Onboarding Manager

The Sales Onboarding, Sr. Manager is responsible for assessing, designing and de...

Location

United States , San Francisco

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

10+ years experience scoping, planning, designing, developing and implementing effective onboarding solutions for sales, at a technology company
Deep understanding of the sales process, enterprise selling skills and sales methodologies
Experience working directly with sales to understand their learning needs and vet content
Consultative approach and proven track record of effective collaboration and ability to influence at all levels of an organization
Ability to work with ambiguity and achieve goals in a fast-paced and continuously evolving environment
Well versed in building skill-based and application-oriented learning experiences
Agile and engaging facilitator
Exceptional written and verbal communication skills
Strong program management skills
Proactive, self-directed and results-oriented

Job Responsibility

Engages field and business leaders to gather and prioritize sales competencies and onboarding requirements, to inform the onboarding strategy
Develops comprehensive enablement strategy for onboarding, including role-specific tracks and programs, and secures executive sponsorship across field and business leaders
Calibrates and aligns divergent requirements as needed and ensures onboarding program aligned to evolving sales priorities and GTM strategy
Engages the target audience to vet and refine onboarding program objectives, components and content
Designs learning experiences and collaborates with subject-matter-experts across the business to create the supporting content and exercises
Defines the role of sales management coaching in driving onboarding effectiveness
Develops tools and resources to help sales management coach their teams
Leverages executives for onboarding delivery– from identification, to talking points, to preparation– to elevate the impact of the program
Conducts pilots to gather field feedback and refine programs
Defines and measures KPIs for program effectiveness, leveraging insights to drive continuous improvement

What we offer

health and wellbeing resources
paid volunteer days
other benefits as described on the Atlassian perks page

Fulltime

Manager, Customer Onboarding

Lead and manage a team of Customer Onboarding Managers at Tekmetric, an all-in-o...

Location

United States , Houston

Salary:

Not provided

Tekmetric

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business, Communication, or a related field
3+ years of experience in customer success, account management, or a related field within the SaaS industry
Proven track record of managing and improving customer onboarding processes
Strong leadership skills with experience in managing and motivating teams
Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and team members
Proficiency in CRM and project management tools
Data-driven mindset with a strong analytical approach to problem-solving
Ability to work in a fast-paced, dynamic environment

Job Responsibility

Lead and manage a team of Customer Onboarding Managers, ensuring a high level of customer service, TTV, and satisfaction
Develop and implement onboarding processes and strategies that are efficient, scalable, and tailored to different customer segments
Collaborate with sales, product, customer success and support teams to ensure a cohesive customer journey from initial sale to full product adoption
Monitor customer feedback and onboarding metrics, using this data to continuously improve the onboarding experience
Conduct regular training sessions for the onboarding team to keep them updated on product changes and best practices
Work closely with clients to understand their business needs and tailor the onboarding experience accordingly
Establish clear communication and project management protocols to ensure timely and successful implementations
Identify upsell and expansion opportunities during the onboarding process and collaborate with the sales team to capitalize on these opportunities
Manage customer expectations and address any issues that may arise during the onboarding process

What we offer

Enjoy the flexibility of remote work
Competitive base salaries that reflect your value
Generous Paid Time Off
Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones
Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage
Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp
401(k) Retirement Savings Plan with 100% employer match on contributions up to 6%
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
Life and Accidental Death & Dismemberment (AD&D) Insurance
Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best

Fulltime

Customer Success Implementation Manager

As a Customer Success Implementation Manager, you will drive execution with our ...

Location

United States , San Francisco

Salary:

111000.00 - 130000.00 USD / Year

Checkr

Expiration Date

Until further notice

Requirements

3+ years of project management experience in related industry or SAAS
Outstanding written/oral/presentation skills
comfortable communicating at multiple levels within an organization (executives to analysts)
Strong interpersonal skills with the ability to build diverse relationships and influence collaborative decision-making
Strong technical understanding of software systems at scale
Flexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment

Job Responsibility

Identify and understand project risks, and coordinate with respective teams as applicable to mitigate and resolve
Communicate and influence on project planning, execution, and delivery
Oversee the planning, tracking, and completion of all project tasks throughout the customer or partner onboarding process
Develop and deliver project plans and RAID logs based on templates
Provide ongoing deployment progress to management using relevant reporting tools and dashboards
Develop and oversee the project and lead regular project check-in meetings
Document, coordinate, and monitor the progress of the customer or partner, including ensuring all requirements are met
Coordinate internal resources as required, drive project to release on time with high-quality
Prepare and coordinate client training
consult and help customers or partners understand product features and benefits

What we offer

A fast-paced and collaborative environment
Learning and development allowance
Competitive compensation and opportunity for advancement
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend, home office stipend

Fulltime

Customer Onboarding Manager

Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run ...

Location

United States

Salary:

Not provided

Tekmetric

Expiration Date

Until further notice

Requirements

1-2 years’ experience in Customer Onboarding or a customer facing function
Project Management Skills
Track record of proactively resolving escalated client service issues while sharing insights with the organization
Experience establishing and growing relationships with all levels within enterprise organizations from Director to C-Suite
Ability to improve team processes and direction
Work closely with the Customer Success team to solve problems collaboratively
Bachelor’s degree Preferred

Job Responsibility

Become a Tekmetric Product Expert
Provide detailed account walkthroughs and assist many new customers with implementation
Clearly communicate account setup requirements and expectations with customers and key stakeholders
Educate customers on Tekmetric capabilities, and best practices to simplify adoption and align expectations
Record customer implementation needs, requests, and questions in Hubspot and communicate to key Tekmetric leadership
Ensure customers receive superior service
Collaborate with the sales, customer success, operations, support and engineering teams
Leverage feedback for continuous improvement to the onboarding process
Develop a deep understanding of customers' business and operational objectives
Listen carefully to information provided by customers and ask clarifying questions to ensure proper use of Tekmetric

What we offer

Enjoy the flexibility of remote work
Competitive base salaries
Generous Paid Time Off
Paid maternity, parental bonding, and medical leave
Comprehensive health benefits (Medical, Dental, Vision, and Prescription coverage)
Free, confidential counseling through partnership with BetterHelp
401(k) Retirement Savings Plan with 100% employer match on contributions up to 6%
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
Life and Accidental Death & Dismemberment (AD&D) Insurance
Wellness stipend up to $60/month

Onboarding & Implementation Manager

InvestorHub

Location:
Australia , Melbourne

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 09, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Onboarding & Implementation Manager

Client Onboarding Implementation Analyst

Manager- Catalogue Management and Supplier Onboarding

Onboarding Manager

Senior Customer Success Onboarding Manager

Senior Sales Onboarding Manager

Manager, Customer Onboarding

Customer Success Implementation Manager

Customer Onboarding Manager

Onboarding & Implementation Manager

InvestorHub

Location:Australia , Melbourne

Category:IT - Administration

Contract Type:Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:January 09, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Onboarding & Implementation Manager

Client Onboarding Implementation Analyst

Manager- Catalogue Management and Supplier Onboarding

Onboarding Manager

Senior Customer Success Onboarding Manager

Senior Sales Onboarding Manager

Manager, Customer Onboarding

Customer Success Implementation Manager

Customer Onboarding Manager

Location:
Australia , Melbourne

Category:
IT - Administration

Contract Type:
Employment contract

Job Posted:
January 09, 2026