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Onboarding Coordinator

machinio.com Logo

Machinio

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Location:
United States

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Contract Type:
Not provided

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Salary:

62000.00 - 65000.00 USD / Year

Job Description:

The Onboarding Coordinator position plays a key part in the growth of our fastest-growing product, Machinio System—an all-in-one software solution that powers websites and CRMs for dealers in the machinery, marine, and service industries. You will be the main point of contact for newly acquired clients assigned to you, guiding them through website design, data migration, CRM integration, training, and launch, while collaborating with internal teams to refine processes and ensure a seamless onboarding experience. This role offers a great opportunity to join an early-stage team handling a fast-growth product.

Job Responsibility:

  • Manage end-to-end onboarding for newly acquired clients, acting as their main point of contact
  • Use internal tools to design client websites, implementing draft revisions based on feedback
  • Collaborate with the tech team to ensure successful migration of client inventory
  • Organize and prepare client data for smooth contact imports
  • Enable CRM integrations and ensure proper functionality for each client
  • Assign UX reviews and ensure they are completed in a timely and effective manner
  • Conduct live training sessions to help clients become familiar and confident with the platform
  • Coordinate domain pointing and launch logistics for each client’s new website and CRM system
  • Participate in weekly collaboration sessions with the Team Lead to provide progress updates and brainstorm solutions
  • Maintain a balance between ensuring client satisfaction and achieving internal deadlines and goals
  • Stay accountable to individual and team objectives, key results, and performance metrics

Requirements:

  • Highly detail-oriented
  • Organized
  • Proactive
  • Able to manage multiple client onboarding projects from start to finish
  • Excel at website design and CRM setup
  • Learn systems and functionalities quickly
  • Excellent communicator
  • Based in Central or Eastern Timezones
What we offer:
  • Remote setup provided
  • Modern work equipment
  • Casual, collaborative, fast-paced work environment
  • In-person team events
  • In-person holiday parties
  • Robust benefits package
  • Project-based commission structure

Additional Information:

Job Posted:
January 22, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

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