Onboarder, Citi - Job Offer

Citi

Location:
Costa Rica, Heredia

Category:
-

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Citi Staffing Office is a centralized global function which manages the firm’s non-employee workforce. The Staffing Office is comprised of multiple teams with specialized functions in recruitment of temporary staffing needs, the onboarding of all non-employees, preferred supplier management & contracting, supplier performance management and reporting & analytics. The Onboarding Coordinator will have accountability for performing non-employee onboarding activities in a high volume, fast paced environment with a focus on strong data integrity and quality.

Job Responsibility:

Follow documented procedures and processes to onboard non-employees across the globe for multiple sectors across Citi
Develop relationships with users across the business (Hiring Managers, Chief of Staff, Sourcing, Suppliers)
Performs on-boarding, maintenance and offboarding activities in the Non-Employee Management System (NEMS)
Compliance of onboarding documents to ensure alignment with internal Citi policies and regulations at both the global and geography/country level
Adherence to required due diligence checks based on non-employee work location
Working as part of a team to provide onboarding support to a wide spectrum of Senior Stakeholders
Acting as the first point of contact for onboarding related queries from clients and escalating as appropriate for resolution
Responsible for meeting productivity and data quality targets
Maintain high standards for data quality by ensuring accuracy of data entry, adherence to documented compliance and control requirements and swift resolution of data quality issues/errors
Sharing ideas for process improvements, automation and quality/control enhancements around operational and team excellence
Maintain communication with internal Citi business partners and suppliers regarding onboarding cycle time and status
Prioritization of onboarding requests to adhere to Staffing Office service level agreements
Management of incoming requests via ServiceNow, with accurate tracking, timely updates and providing detailed updates to requestors
Provide excellent customer service to both internal and external clients

Requirements:

Previous Back Office/Financial Services/Banking/Onboarding/Staffing industry and Vendor Management systems preferred
Minimum 2 Years’ experience of working in an administrative or business office environment with the use of in-house computer systems from Windows and the whole Microsoft Office package
Minimum 1 Year experience of Relationship management - including internal and external clients/stakeholders to demonstrate ability to provide excellent customer service
Experience using Microsoft Office tools
Technical/associate degree in Business Administration
Risk and control knowledge

Nice to have:

Excellent written and verbal communication skills in English (Spanish is a plus)
Accuracy and attention to detail
Adaptability
Strong organizational skills with the ability to prioritize work to align to service level agreements
Ability to learn new applications quickly
Able to grasp and master new requirements and related knowledge
Relationship Management within our internal/external customers
Strong time management skills
Ability and experience working in a fast paced, high-pressure environment
Ability to multi-task on a consistent basis
Strong problem-solving capabilities
Clients come first - build long term relationships with clients by putting their interests first
Work as a team to get the job done
Flexibility to work in an office environment and/or remotely when needed

Additional Information:

Job Posted:
July 18, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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