On-Call Spa Receptionist

• Provide a warm welcome and a fond farewell with the highest level of hospitality and professionalism
• Manage spa bookings
• Schedule treatments with selected Spa software, maximizing time within the treatment schedule and tracking guest preferences
• Contact therapists for same day appointments
• Respond to a wide range of guest inquiries, describing treatments, products, services, packages, and pricing and handling guest concerns with empathy and discretion
• Process payments for services and retail, ensuring commissions are properly assigned
• Complete gift certificate procedures
• Maintain the spa reception area and ensure the staff lounge, spa desk, refreshment stations and retail area are reflective of spa environment with proper lighting, scent and music

• At least 6 months of spa receptionist or related experience, preferably in a luxury hotel or resort
• Excellent personal presentation and interpersonal skills
• Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions
• Willing to work in a fast-paced environment
• Ability to operate all computer equipment necessary to perform the job
• Excellent communication and interpersonal skills
• ability to work closely with other departments and communicate clearly and effectively with colleagues and guests
• Ability to lift, carry, and move up to 20 lbs
• US work authorization is required

Knowledge of Book4Time preferred/is a plus

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals