Office Support Assistant II Job at 22nd Century Technologies

User Support II Technician

The User Support II will troubleshoot and repair a variety of systems across the...

Location

United States

Salary:

Not provided

Beacon Technologies

Expiration Date

Until further notice

Requirements

Excellent written and oral communication skills
comfortable presenting ideas and concepts
Ability to work independently and pro-actively
Excellent project management skills
Must be detail oriented and able to multi-task
Capable of thinking tactically and strategically
Strong ‘doer’ mentality
ability to drive ideas from concept to completion
Proficiency with Microsoft Office Suite (Outlook, Word, Excel, Access, and PowerPoint)
Elementary English proficiency communication skills necessary

Job Responsibility

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Install, modify, and repair computer hardware and software
Diagnose technical problems with networks, applications, and cloud systems
Clearly, communicate the problem solving/support process with end users via a ticketing system
Delegate and engage the appropriate resources to ensure issue resolution.

What we offer

Career advancement opportunities
Extensive training
Excellent benefits including paying for health and dental premiums for salaried employees.

Fulltime

Help Desk Analyst II

Location

United States , New York

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

A minimum of 5 years of experience in a technical support or help desk role
proficiency in troubleshooting and maintaining computer hardware, including desktops and laptops
strong knowledge of Microsoft Office 365, including setup and issue resolution
hands-on experience with ServiceNow ITSM for incident and request management
familiarity with mobile device management tools such as Intune
expertise in managing and troubleshooting authentication systems like Okta
solid understanding of Citrix and Cisco technologies
excellent communication skills and the ability to explain technical concepts to non-technical users.

Job Responsibility

Deliver prompt and effective support for hardware, software, and operating systems, addressing user issues across various platforms including Mac and Windows
manage and troubleshoot mobile devices, including Android systems, ensuring secure and efficient performance
support and maintain enterprise-level applications such as Microsoft Office 365, Citrix, and Intune
utilize ServiceNow ITSM to log, track, and resolve technical incidents and service requests
perform hardware diagnostics and repairs, ensuring minimal downtime for users
assist with user access management, including Okta and other authentication systems
collaborate with network and infrastructure teams to resolve connectivity issues and optimize performance
provide guidance and training to end users on system functionalities and best practices
maintain detailed records of technical solutions and contribute to the knowledge base for future reference
monitor and implement updates or patches to ensure systems remain secure and up-to-date.

What we offer

Medical insurance
vision insurance
dental insurance
life insurance
disability insurance
401(k) plan.

Fulltime

Specialist II

The position involves assisting the Business Technology (BT) support teams with ...

Location

Salary:

Not provided

Sysco

Expiration Date

Until further notice

Requirements

H.S. Diploma and minimum 5 years’ experience associated with end user technology support and IT related environments
Experience with Slack, Artifactory, Dynatrace, DataDog, Grafana, Kibana, Inteliu, Optimizely and SmartSheet
Minimum of five years customer service experience in Computer Technology
Must possess excellent communication (written and verbal), organizational, and problem solving skills
Must effectively interact with several different personalities and levels of management
Must be self-motivated, resourceful, reliable, and trustworthy
Must be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Microsoft Office, and other desktop software
Must have experience with supporting, installing, and configuring Order Entry applications
Must be able to use remote support tools to be able to troubleshoot remote computer devices
Must be available for after hour support and weekend on-call support as needed

Job Responsibility

Prioritize support calls using enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets, and trends as required
Purchase new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices from the approved standards list through Corporate IT Purchasing
Ensures software and hardware standards are adhered to at all times based on guidance from Corporate
Contribute to the development of policies and procedures
Ensuring software license compliance with all installed software
Responsible for imaging workstations using the standard images
Maintains and adheres to current system security policy
Ensure client agents for discovery tools, anti-virus and patch compliance updates are maintained at the most current levels
Provides secondary on-site support and knowledge transfer to the Desktop/Laptop support team and the Support Specialist I associates as required
Account administration and support for Order Entry applications

Fulltime

Application Systems Analyst II

The Application Systems Analyst reports to the Program Manager of Technology Sys...

Location

United States , McLean

Salary:

Not provided

22nd Century Technologies

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field. Additional related experience may substitute for a degree on a year-for-year basis for up to four (4) years
Four (4) years of experience with information technologies and systems analysis that includes ERP Financial Systems
Two (2) years of experience with Oracle Fusion (Procurement, Financials, HCM, Role Based Security), Oracle report development
Experience working on, configuring, and supporting multiple commercial off-the-shelf or custom-built cloud or on-premise enterprise business application systems
Experience with direct end-user support in a customer service role
Experience in troubleshooting, analyzing logs, and utilizing debugging tools for timely resolution of technical problems
Excellent organization abilities, analytical skills, and communication skills including the ability to effectively communicate technical information to a non-technical audience
Be self-motivated and seek opportunities for continuous improvement of IT skills and processes. Be a catalyst and a willing participant in organizational changes
Ability to work in a team environment in a matrix organization, partnering well with employees, management, users, business areas, vendors, and contractors and undertake duties and tasks as assigned without close supervision
Ability to be a positive and constructive contributor in a team-based environment

Job Responsibility

Manage Oracle Fusion (Procurement, Financials, HCM, etc), Role Based Security, upgrades and security
Implement, manage, and support desktop and Software as a Service (SaaS) application systems
Configure and develop applications, custom processes, functionality, reports, queries, interfaces, and system integration in support of business needs
Ensure data integrity within systems owned. Understand data relationships, and resolve data and interface issues
Assist with documents necessary to procure required systems, licenses, maintenance, and support. Ensure any renewals are completed before expiration and Capital Metro is compliant with vendor licensing requirements
Participate in on-call rotation for after-hours IT support
Partner with stakeholders to undertake full IT ownership of the systems and projects assigned and become proficient in the technical and functional aspects of these systems
Provide technical support and leadership assistance on projects. Successfully assist in tasks or projects as assigned. Provide leadership assistance in working with technology vendors and implementation partners to implement technical solutions
Provide periodic reports to management
Develop and ensure updates to technical and/or user documentation. Train users on systems and processes. Lead in efforts to encourage system use and adoption within the business areas. Act as an advocate and advisor for the application of technology solutions to the agency

Office Support Specialist I

Under general supervision, provides quality customer service and serves as the f...

Location

United States , Cody

Salary:

18.56 USD / Hour

Wyoming Department of Transportation

Expiration Date

February 27, 2026

Requirements

Associate's Degree (typically in Business)
0-1 year of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Assistant II
OR 2-4 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Assistant II
Knowledge of customer service techniques
Knowledge of multiple computer software and internet utilities at an advanced level, including Microsoft Excel and Gmail
Knowledge of techniques for providing a high level of customer service
Knowledge in Human and Social Services
Skills in proper grammar and punctuation
Skills in Teamwork and adapting to personalities
Ability to build rapport with a variety of clients

Job Responsibility

Provides quality customer service and serves as the first point of contact for the agency
Greets and directs a high volume of phone calls, visitors, delivery persons, and the general public
Performs administrative duties for internal and external customers
Responsible for assisting customers with job search-related activities
Performs a wide variety of moderate to complex program and operational support duties
Accurately maintains agency files and records
inputs data into databases
Prepares reports
verifies computer systems, databases, and coded data for accuracy
Responds verbally and/or in writing to requests for information

What we offer

Comprehensive health, dental, and vision insurance
Paid vacation, sick leave, FMLA, and holidays
Retirement - Pension and 457B plans
Flexible schedules and work-life balance options

Fulltime

IT Desktop Technician II

The IT Desktop Technician II will analyze, monitor, and troubleshoot systems and...

Location

United States , Savannah

Salary:

20.85 - 29.81 USD / Hour

Hyundai AutoEver America

Expiration Date

Until further notice

Requirements

High school graduate or equivalent
2+ years of IT experience
Strong computer troubleshooting, hardware, and software support
Experience with Windows, Microsoft Word, Excel, Microsoft Office, Web Browsers, and taking phone calls
Experience with building computers, imaging computers or installing Windows
Must be able to think analytically
Ability to follow written and verbal instructions
Ability to work well in a team environment
Ability to interact positively with internal and external customers
Must be able to work shift rotation (mornings/afternoon/graveyard)

Job Responsibility

Monitor and respond to internal system issues via phone, radio, and periodic checklists
escalate unresolved problems
Provide on-site support in both control rooms and plant floors, including overtime and holiday coverage for maintenance
Maintain and replace hardware such as computers, scanners, and printers as needed
Assist with installations and modifications involving internal systems, including cabling, rack setup, and equipment configuration
Collaborate with MES team members and leadership to ensure smooth operations and resolve technical challenges

Fulltime

Desktop Analyst II

Robert Half is the world’s first and largest specialized talent solutions firm t...

Location

United States , Jersey City

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Email Correspondence
Familiarity with the software 'About Time'
Ability to provide clear, concise answers to client queries
Knowledge of various Methods used in IT support
Experience in conducting system Upgrades
Proven track record in providing excellent Customer Support
Skilled in Submission of technical reports and documentation
Expertise in Desktop Hardware maintenance and repair
Ability to provide Onsite support when necessary
Knowledge of Laptop Hardware and its troubleshooting

Job Responsibility

Provide IT support through various channels such as phone, email, and in-person requests
Troubleshoot and resolve hardware and software issues in a timely and courteous manner
Manage and track all problem and resolution activity within the tracking system
Install and configure basic PC software applications like Microsoft Office, Citrix, etc.
Stage and configure new and existing desktops, laptops, and peripheral equipment
Act as primary and secondary support for computer upgrades and installations
Assist in managing hardware and software assets
Participate in the hardware warranty repair process
Contribute to the continuous development of problem-solving techniques and more efficient support methods
Display proficiency in both PC and MAC systems

What we offer

medical
vision
dental
life and disability insurance
eligibility to enroll in company 401(k) plan

Fulltime

New

Office Support Specialist

The Wyoming Department of Corrections is looking for a Full-time Office Support ...

Location

United States , Gillette

Salary:

18.56 USD / Hour

Wyoming Department of Transportation

Expiration Date

March 11, 2026

Requirements

2-4 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Assistant II
OR Associate's Degree (typically in Business) with 0-1 year of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Assistant II
Knowledge of applicable federal, state, and local laws, codes, regulations, and policies, technical processes, and procedures related to the department
Knowledge of financial record keeping and reporting principles and procedures, basic accounts payable, and purchasing
Knowledge of the principles and practices of employee supervision, training, and evaluation
Knowledge of techniques for providing a high level of customer service
Knowledge of computer application systems, Google, and Google Docs. and Excel

Job Responsibility

Acts as a specialist in an assigned program area, performing the most complex technical duties, including legal secretary responsibilities
Performs, leads, or supervises various moderate to complex program and operational support duties
Performs specialized tasks, coordinates general office functions such as budget, legal work, administrative, property management, travel arrangements, procurement, personnel, information systems, or fiscal duties, and provides staff training
Conducts research and troubleshoots office systems or procedures for efficiency and accuracy
collects, organizes, and details writing the required documentation in answering queries
Coordinates and/or acts as a liaison between the agency or work unit and other agencies
Processes monthly electronic filing
corresponds with operators regarding production filing
sets up new operators for electronic filing
Maintains financial or other records

What we offer

Culture of public service and a commitment to work/life balance
Eligibility for Public Service Student Loan Forgiveness
Health, Dental, and Vision Insurance
Employee State Retirement Plan
Paid vacation, sick leave, and holidays
Tuition reimbursement program
457 deferred compensation program
Longevity pay
Opportunities for advancement

Fulltime

Office Support Assistant II

22nd Century Technologies

Location:

Category:
Office Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 13, 2026

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Job Description:

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Job Posted:
February 13, 2026