Office Manager, Office Angels

Office Angels

Location:
United Kingdom, Wellingborough

Category:
Office Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Our client is a respected provider of security, CCTV, access control and automation systems for education, local authorities and commercial clients across Northamptonshire and surrounding regions. We are seeking a capable, experienced Office Manager to fully manage and oversee the office operations, systems and team. This is a management role where you will lead a team of 8 office staff, ensuring that day-to-day activities, supplier contracts, fleet, and compliance paperwork are handled properly, efficiently, and to the highest standard. You will take full responsibility for keeping the CRM up to date, support outstanding customer service delivery, and hold high expectations for performance and attention to detail throughout the team.

Job Responsibility:

Lead, supervise and develop a team of 8 office staff covering admin, scheduling, purchasing support and compliance documentation
Manage workloads, set clear priorities, and address performance or training needs
Oversee Installer Pro, our CRM to ensure accurate data input, reporting, and usage across the business
Oversee day-to-day office functions including contracts administration, fleet paperwork, insurance renewals, scheduling support and stock oversight
Ensure supplier orders, deliveries, and basic finance processes (POs, invoices) are handled correctly
Maintain orderly systems for documentation and record-keeping across all operational areas
Drive a culture of professional, prompt and detailed customer service, internally and externally
Be rigorous about accuracy and presentation in client-facing documents and communications
Take ownership of company and client KPIs, tracking and reporting clearly so we consistently meet or exceed targets
Oversee the collation and organisation of all records needed to maintain our NSI Gold status, ISO certification and other industry standards

Requirements:

Minimum 5 years' experience in an Office Manager role ideally for a technical, construction or security-related business but not essential
Demonstrable experience managing people, systems and operational processes - not just admin tasks
Clear understanding of the importance of up-to-date, accurate records and how this supports compliance and client trust
Confident using CRM systems (Installer Pro or similar) and standard MS Office tools
Meticulous approach to detail, process, and customer service
Able to prioritise, delegate and keep multiple work streams on track under pressure
Professional communicator who can build positive working relationships with suppliers, auditors, engineers and senior management
Proactive mindset with a strong sense of responsibility for high standards

Additional Information:

Job Posted:
July 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Office Manager