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The Office Manager is responsible for overseeing administrative functions and maintaining the office environment to ensure efficient, smooth operations for an office of 70+ employees, while serving as a cultural ambassador who fosters engagement and promotes company values.
Job Responsibility:
Professionally manage the reception area to welcome visitors and ensure effective telephone and mail communications internally and externally
Manage day-to-day operations, such as distributing building access keys and handling scanning/copying and postage
Carry out all administrative activities, including supplies ordering, office scheduling, and vendor relationships
Manage office budget and coordinate with Finance for invoice-related issues
Act as a liaison between the company and building management, janitorial service, and other office service vendors
Oversee the maintenance and alteration of office areas, as well as layout, arrangement, and housekeeping of office facilities
Implement and manage a preventive maintenance program, including scheduling regular building repairs and inspections (HVAC, lighting, plumbing, electrical) with vendors or building management
Manage and review building and service contracts to ensure facility management needs are met
Monitor office security and access control and respond to facility and equipment alarms or system failures
Coordinate with IT to troubleshoot, purchase, and distribute office equipment, assist with maintenance of devices (e.g., copier, fax machine), and schedule e-waste recycling pickups
Negotiate purchases of office supplies, furniture, and equipment in accordance with company purchasing policies and budgetary restrictions
Assist with the development of office policies and procedures and ensure appropriate implementation
Ensure compliance with local Health & Safety requirements, including: Maintain up-to-date knowledge of local health and safety standards, alert HR to required measures, and produce risk assessments for office and events
Coordinate fire and first aid training and assessments, ensure first aid kit is stocked, and organize evacuation drills in line with the Business Continuity Plan
Update and maintain the Business Continuity Plan cascade
Ensure ongoing compliance with ISO standards by maintaining documentation, records, and process controls
Coordinate catering, refreshments, and snacks for internal meetings, visitors, and company events, while organizing, decorating, and managing office social activities to foster engagement
Coordinate business travel arrangements as a liaison with the travel agency
Support Compliance reporting relating to gifts and entertainment
Perform ad hoc office administration tasks and projects as requested by Head of Region, HR, or Function Heads
Requirements:
Previous experience in an office management or administration role is an asset
Proficiency in Microsoft 365 (including Excel, PowerPoint, Word, Outlook, Teams, and SharePoint)
Ability to manage budgets and handle invoice processing accurately and in a timely manner
Knowledge of health and safety standards applicable to office environments is an asset
Experience managing vendor relationships, negotiating contracts, and overseeing office supply procurement is desirable
Experience with ISO standards compliance and business continuity planning is an asset
Advanced written and verbal communication skills in English
Strong interpersonal skills and professional demeanour
Proactive self-starter, proficient in multi-tasking and time management
Willingness and ability to travel internationally on an occasional, as-needed basis to attend or support company events