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Office & Client Services Associate

https://www.office-angels.com Logo

Office Angels

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Location:
United Kingdom, Edinburgh

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Category:
Office Administration

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Contract Type:
Employment contract

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Salary:

12.21 GBP / Hour
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Job Description:

Our client is looking for an enthusiastic, self motivated person to join their Front of House team. This is an exciting, fast paced position working as part of small team & undertaking an extremely varied workload.

Job Responsibility:

  • Deliver front of house support to residents and visitors, creating a welcoming environment where individuals feel comfortable raising concerns about their accommodation or wellbeing
  • Accurately update and manage the company's internal booking and customer relationship management systems
  • The role includes a sales element - encouraging re-lets, conducting show flat tours and supporting the lettings process
  • Assist with property tours to support maximum occupancy
  • Ensure the building is operated and maintained in line with company policies and procedures to provide a high-quality service
  • Respond promptly and effectively to enquiries and complaints, taking appropriate action in accordance with company procedures
  • Gather and act on feedback to continuously improve services
  • Organise and deliver monthly events and assist with the coordination of open days
  • Maintain review scores across all platforms at or above 4 stars
  • Comply with all Health and Safety regulations
  • Manage incoming mail and deliveries, ensuring efficient and accurate distribution

Requirements:

  • Proven experience in a customer service role with excellent verbal and written communication skills
  • Administrative and organisational experience
  • Customer service or sales experience - ideally in property, hospitality, or retail
  • Quick-thinking and able to respond effectively & efficiently
  • Confident, courteous, and professional demeaner
What we offer:
  • 25 days holiday, plus bank holidays
  • Paid overtime
  • Pension scheme
  • Life Assurance cover
  • Employee Assistance Scheme

Additional Information:

Job Posted:
June 19, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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