NOC Technician Job at Robert Half (Somerset)

NOC Technician

We are offering an exciting opportunity for a NOC Technician in MENTOR, Ohio. Yo...

Location

United States , Mentor

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 1 year of experience as a NOC Technician or in a similar role
Proficiency in Active Directory and Windows OS
Demonstrated ability to troubleshoot and resolve technical issues
Familiarity with IT infrastructure including servers, switches, routers, etc.
Ability to work in a team environment and contribute to knowledge sharing
Excellent verbal and written communication skills
Ability to work in a rotational shift system, including nights and weekends
Strong problem-solving skills and the ability to think critically
Capability to work under pressure and prioritize tasks
Relevant certifications in IT and network management will be considered a plus

Job Responsibility

Receive and address support calls, aiming to resolve issues remotely or on-site
Maintain client jobs in the billing system and liaise with senior support staff for escalations or audits
Implement remote updates and patches for client servers, Microsoft products, backup and antivirus systems, and client management systems
Contribute to the design, development, implementation, deployment, and maintenance of client networks/systems
Develop and improve internal monitoring and client network/system deployment policies and procedures
Assist senior support staff with in-house or client projects as required

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

NOC Technician

You'll be joining a specialist security team that is a trusted partner to govern...

Location

United Kingdom , Watford

Salary:

Not provided

Plusnet

Expiration Date

Until further notice

Requirements

Fibre Network Transmission experience or working towards
Understanding of Routing and Switching or working towards, Network+ Preferred
Understanding Incident Management and Service Operations environments
Deliver proactive network monitoring and implement corrective action to ensure optimal network performance
BT network tools and monitoring systems, Site Manager, Check MK

Job Responsibility

Operating within a 24/7 NOC, working day/night shift pattern
Monitor in-life platforms and services reacting to any events as required liaising with the customer where required
Investigating incidents and taking necessary actions to resolve and attending technical and Service management bridge calls as required
Complete fault tickets accurately and with the required detail to produce a summary report
Create Incident Schedules and liaise with Resource Management to obtain the correct skills to undertake the tasks
Ensure the Escalation/Notification profile is followed in accordance with local Escalation /Notification processes to meet the agreed SLA
Inform the Incident Manager of all Major Incidents
Liaise with Asset Management to identified Equipment/Spares needed to resolve an Incident
Liaise with Change Management to agree changes needed to resolve an Incident. May need to attend CAB
Create routine Maintenance Schedules and direct Field Teams on performing the Maintenance Routine tasks

What we offer

Competitive salary
on target bonus
Pension contribution (BT contributes 10% if employee contributes 5%)
25 days annual leave (plus bank holidays), increasing with service
18 weeks’ paid parental leave
up to two weeks paid leave for Carers
flexible benefits including cycle to work, private healthcare, season ticket loans
retail discounts including BT shop
world-class training and development opportunities
discounted broadband, mobile and TV packages including Discovery+ and TNT Sport

Fulltime

Noc Engineer-iii

Location

United States , Ridgeland

Salary:

Not provided

Inabia Solutions & Consulting

Expiration Date

Until further notice

Requirements

Associates degree in a technical discipline or equivalent related technical experience in a wireless data/communications services capacity required
Minimum 4 years related experience in specific area or equivalent
Understanding of telecommunications technology such as LTE, 5G NSA, 5G SA or Gigabit Passive Optical Networks (G-PON)
Understanding of router/switch from Adtran, Fujitsu, Cisco, Juniper, Nokia or Equivalent
Demonstrated leadership profile to proactively track and escalate issues, engage resources to expedite service/network outages

Job Responsibility

Manage the ticket queue and ensure that all reported issues are documented and resolved in a timely manner
Interface with multiple internal and external teams, to ensure timely and accurate resolution of all reported or identified network and system issues
Perform additional duties as assigned
Perform network and system troubleshooting to identify the root cause of a network outage quickly and accurately
Investigate outage logs and help determine root cause for service interruptions
Help prepare outage reports for NOCC Supervisor and/or NOCC Manager
Serve as Tier II support of network operations teams involving complex level customer outages as well as internal network outages
Manage network outages dispatching appropriate technicians to facilitate repair/restoral of the network, escalating issues to vendor support to engineering support as needed, and acting as a liaison between disparate teams to ensure that information is flowing freely between all stakeholders
Assist with training, onboarding, and mentoring of junior NOCC Technicians

Fulltime

Noc Engineer -Iii

Location

United States , Ridgeland

Salary:

Not provided

Inabia Solutions & Consulting

Expiration Date

Until further notice

Requirements

Associates degree in a technical discipline or equivalent related technical experience in a wireless data/communications services capacity required
Minimum 4 years related experience in specific area or equivalent
Understanding of telecommunications technology such as LTE, 5G NSA, 5G SA or Gigabit Passive Optical Networks (G-PON)
Understanding of router/switch from Adtran, Fujitsu, Cisco, Juniper, Nokia or Equivalent
Demonstrated leadership profile to proactively track and escalate issues, engage resources to expedite service/network outages

Job Responsibility

Manage the ticket queue and ensure that all reported issues are documented and resolved in a timely manner
Interface with multiple internal and external teams, to ensure timely and accurate resolution of all reported or identified network and system issues
Perform additional duties as assigned
Perform network and system troubleshooting to identify the root cause of a network outage quickly and accurately
Investigate outage logs and help determine root cause for service interruptions
Help prepare outage reports for NOCC Supervisor and/or NOCC Manager
Serve as Tier II support of network operations teams involving complex level customer outages as well as internal network outages
Manage network outages dispatching appropriate technicians to facilitate repair/restoral of the network, escalating issues to vendor support to engineering support as needed, and acting as a liaison between disparate teams to ensure that information is flowing freely between all stakeholders
Assist with training, onboarding, and mentoring of junior NOCC Technicians

Fulltime

New

Network Cloud Engineer

The Cloud Engineer will be primarily engaged in designing and implementing Cloud...

Location

United States , Salt Lake City

Salary:

90000.00 - 110000.00 USD / Year

Brite

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Management Information Systems, or related field or 5+ years’ experience in related field
A+, Security+ and Network+ are required
Checkpoint CCSA, MCSE, AZ-104 and AZ-700 certifications are highly preferred
Cisco certifications including CCNA, CCNE, CCDA are a plus
Palo Alto certification including PCNSA required, PSNSE preferred
Experience with advanced cloud technology is required
Experience with networking including IP Addressing/Subnetting, VLANS, Port Aggregation, DNS, DHCP, RDP, LDAP, Palo Alto and Cisco is required
Experience with MFA, SSO, and federated identity technology desired
Experience with SonicWall, Palo Alto, UniFi networking equipment desired
Experience with Cisco, Meraki, or HP networking equipment desired

Job Responsibility

Design, configure, test, and deploy cloud & hybrid network solutions
Design, configure, test, deploy, and monitor Identity Management & MFA solutions
Provide SME training and mentorship to peers as needed or requested
Troubleshoot networking issues, routing, speed and QoS issues
Keep current with and provide input / evaluation on new technology
Configure and support Entra/AD, DNS, DHCP, VPN, and other common technologies as they relate to customer needs
Resolve escalated issues/assigned tasks from NOC level 2 technicians
Create, maintain, review, & update technical documentation of cloud solutions
Delivery of network assessments and other consulting engagements as needed
Perform customer on-site visits to troubleshoot/repair networking equipment

Fulltime

New

Network Operations Center (NOC) Manager

The Network Operations Center (NOC) Manager is a pivotal role responsible for th...

Location

United States , Tallahassee

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Master’s degree in engineering, information technology, or related field (or equivalent formal training and experience)
Minimum 10 years of experience in network operations, including at least 5 years managing a NOC or similar 24x7 operations team
Certifications such as ITIL, CCNP/CCIE, or CISSP

Job Responsibility

Directly manage all NOC staff, including shift leads, engineers, and technicians
oversee staffing, scheduling, training, and performance management
Serve as the single point of contact for all NOC operations, service restoration, and incident escalation—available 24x7, 365 days/year
Lead the design, implementation, and continuous improvement of NOC processes, including monitoring, event management, incident response, and change management
Ensure compliance with state and national standards (e.g., Rule 60GG, NIST, FISMA) for network operations, security, and disaster recovery
Oversee the integration of NOC and SOC functions, ensuring effective communication, escalation, and coordinated response to security events
Develop and maintain Standard Operating Procedures (SOPs) for all NOC activities
ensure documentation is current and audit-ready
Manage service assurance tools, dashboards, and reporting for network performance, availability, and SLA compliance
Coordinate with field services, engineering, and executive leadership to support network upgrades, migrations, and special projects

Fulltime

Network Operations Center (NOC) Manager – Public Sector SLED

The NOC Delivery Manager will lead a 24x7 operations center, ensuring effective ...

Location

United States , Baltimore

Salary:

90000.00 - 150000.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 5 years as an IT Operations Center Manager
Minimum 10 years of experience in network operations, including at least 5 years managing a Net Operations Center (NOC) or similar 24x7X365 operations team
Minimum 5 years monitoring and managing configuration of 500+ network devices
Minimum 5 years monitoring and managing a virtual server environment
Strong technical expertise in networking and fiber technologies
Bachelor’s degree required
Current ITIL Foundation certification and one Intermediate-level ITIL certification

Job Responsibility

Manage NOC operations, ensuring continuous monitoring and support for network and server environments
Directly manage all NOC staff, including shift leads, engineers, and technicians
oversee staffing, scheduling, training, and performance management Lead and mentor fostering technical excellence and accountability
Serve as the single point of contact for all NOC operations, service restoration, and incident escalation—available 24x7, 365 days/year
Oversee configuration, monitoring, and maintenance of 500+ network devices (routers, switches, firewalls, fiber connectivity)
Lead the design, implementation, and continuous improvement of NOC processes, including monitoring, event management, incident response, and change management
Manage virtual server environments for high availability and performance
Develop operational processes, escalation procedures, and incident response plans aligned with ITIL best practices
Manage service assurance tools, dashboards, and reporting for network performance, availability, and SLA compliance
Coordinate cross-functional teams and vendors for network upgrades, fiber deployments, and infrastructure projects

What we offer

Competitive compensation, benefits, and career growth opportunities
medical, dental, and vision insurance with an employer contribution
flexible spending or health savings account
life and AD&D insurance
short and long term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally-required benefits

Fulltime

Network Smart Hands Supervisor

The Smart Hands Supervisor is responsible for the supervision, training, and dev...

Location

United States , Yonkers

Salary:

89000.00 - 110000.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

2+ years of experience managing or supervising technical field service teams (hospital environment preferred)
4+ years of hands-on experience with network infrastructure, structured cabling, or data center operations
Demonstrated ability to coach, mentor, and evaluate technical staff performance
Familiarity with managing shift schedules, on-call rotations, and emergency response planning
Experience with ticketing/reporting systems
ServiceNow experience strongly preferred
Strong organizational, conflict resolution, and multitasking skills
Ability to lift 50 lbs., work on ladders, and operate in physically demanding environments
Reliable transportation and a clean, insurable driving record
COVID-19 and flu vaccination (required for access to clinical facilities)

Job Responsibility

Provide day-to-day supervision for 15 field technicians delivering Smart Hands support across multiple sites
Oversee training, onboarding, skills development, and coaching aligned to team goals and technical requirements
Set clear performance objectives, conduct staff evaluations, and manage performance improvement plans as needed
Develop and manage working and on-call rosters, ensuring adequate coverage at all times including holidays and after-hours
Foster a culture of accountability, safety, and professionalism within the team
Oversee ticket dispatch, field technician assignments, and task prioritization using ServiceNow
Coordinate with NOC, network engineering, and project teams to align field activities with technical directives
Track work orders in real time, adjust assignments based on urgency or technician availability, and ensure timely completion
Backfill Dispatcher role when needed, managing ticket queues and communications with stakeholders
Monitor ticket accuracy, SLA compliance, and closure metrics within ServiceNow

What we offer

Medical, dental, and vision insurance with an employer contribution
Flexible spending or health savings account
Life and AD&D insurance
Short and long term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match
Additional voluntary or legally-required benefits

Fulltime

NOC Technician

Robert Half

Location:
United States , Somerset

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 15, 2026

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Location:United States , Somerset

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 15, 2026

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Job Posted:
January 15, 2026