NOC Technician, Robert Half

NOC Technician

Robert Half

Location:
United States, Mentor

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are offering an exciting opportunity for a NOC Technician in MENTOR, Ohio. You will be part of our team, focusing on supporting network operations, managing client systems, and collaborating on various projects. Your role will be instrumental in maintaining client satisfaction and improving our internal processes.

Job Responsibility:

Receive and address support calls, aiming to resolve issues remotely or on-site
Maintain client jobs in the billing system and liaise with senior support staff for escalations or audits
Implement remote updates and patches for client servers, Microsoft products, backup and antivirus systems, and client management systems
Contribute to the design, development, implementation, deployment, and maintenance of client networks/systems
Develop and improve internal monitoring and client network/system deployment policies and procedures
Assist senior support staff with in-house or client projects as required

Requirements:

Minimum of 1 year of experience as a NOC Technician or in a similar role
Proficiency in Active Directory and Windows OS
Demonstrated ability to troubleshoot and resolve technical issues
Familiarity with IT infrastructure including servers, switches, routers, etc.
Ability to work in a team environment and contribute to knowledge sharing
Excellent verbal and written communication skills
Ability to work in a rotational shift system, including nights and weekends
Strong problem-solving skills and the ability to think critically
Capability to work under pressure and prioritize tasks
Relevant certifications in IT and network management will be considered a plus
Bachelor's degree in Computer Science, Information Systems, or a related field is preferred

Nice to have:

Relevant certifications in IT and network management
Bachelor's degree in Computer Science, Information Systems, or a related field

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:
March 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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