NOC Front-Office Engineer, Inetum

Inetum

Location:
Romania, Bucharest

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

NOC Front-Office Engineer position at Inetum, a European leader in digital services, providing technical support and troubleshooting for Internet, Data, Voice Service, and IT Service. The role involves working in shifts to cover a 24/7 schedule and includes extensive training on the latest technologies.

Job Responsibility:

Provide technical support via phone or email
Answer and record requests related to the functionality of Internet, Data, Voice Service, and IT Service
Efficiently troubleshoot and resolve customer or network issues, including routing, switching, VPN, VoIP, email, hosting, DNS, cloud, etc.
Open, update, and close tickets accurately and in a timely manner
Ensure all customer alarms are answered promptly and in accordance with internal procedures, maintaining constant contact with customers
Dispatch field teams and assist them remotely with troubleshooting tasks at customer locations or within the Backbone network
Analyze incidents and escalate any improvement requirements
Manage faults in the national and regional network, adhering to established procedures
Stay updated with the latest technologies through our extensive training program
Work in shifts to cover a 24/7 schedule

Requirements:

Graduation from a technical university or equivalent technical knowledge
A strong desire to apply engineering knowledge to achieve both personal and team objectives
Experience or enthusiasm for working with customers, demonstrating sociability, good listening skills, and effective communication
Ability to quickly understand and address problems, consistently finding timely solutions
A keen interest in learning and working with new technologies
Enjoyment in finding solutions, even when creativity is required
Comfort in taking control of situations, especially when team success depends on it
Proficiency in English

What we offer:

Full access to foreign language learning platform
Personalized access to tech learning platforms
Tailored workshops and trainings to sustain your growth
Medical subscription
Meal tickets
Monthly budget to allocate on flexible benefit platform
Access to 7 Card services
Wellbeing activities and gatherings

Additional Information:

Job Posted:
June 04, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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NOC Front-Office Engineer