Night Porter

• Manage front-desk operations during the night shift
• Be the key point of contact for guests
• Ensure a seamless and secure overnight experience
• Manage late check-ins and early check-outs
• Reconcile charges from the previous day
• Be responsible for the security of the hotel and its guests
• Ensure smooth communication with guests and team members through the portable phone
• Monitor key handling
• Turn off lights in unoccupied rooms
• Assist guests with any needs
• Oversee night-time cleaning operations to ensure all areas are prepared for the following day
• Balance financial accounts
• Report any maintenance issues
• Be prepared to manage emergency situations when needed
• Attend regular training sessions and team meetings

Experience of comparable work in a hotel/hospitality environment preferred

• Complimentary access to our health club, group exercise classes, and golf facilities
• Bonus holiday days to reward long tenure
• Wedding Day off (conditions apply)
• Birthday Day off (conditions apply)
• A paid Volunteer Day to support causes you're passionate about (available after one year’s service)
• 70% off meals while on duty and 25% off when off-duty
• 25% off retail
• 25% off spa treatments (if booked and taken on the day)
• Discounted membership for a friend or family member (available after probation and on a minimum 16 hours per week contract)
• Access to our Employee Assistance Programme
• Personal development programs
• Cycle to Work scheme
• Exclusive competition opportunities for team members with a golf handicap
• Wagestream
• Free parking
• Uniform provided