Night Manager

• Manage and support the overnight operations
• Foster a positive and engaging work environment, motivating the overnight team to deliver consistently exceptional service
• Ensure a seamless and personalized arrival and departure experience for all guests
• Review expected arrivals, verify VIP and special requests, pre-register guests, assign rooms, and confirm room availability
• Handle guest and employee concerns with professionalism, empathy, and sound judgment
• Perform the nightly hotel audit and review daily credit and balancing reports
• Prepare and distribute all required morning reports accurately and on time
• Ensure a smooth and thorough handover between the day and night operations
• Collaborate closely with Security, Engineering, and Housekeeping to fulfill guest requests, address maintenance issues, and proactively manage safety and security matters
• Uphold the hotel’s standards for health, safety, and security at all times
• Perform any other duties necessary to ensure the smooth operation of the hotel during the overnight period

• Minimum 1-2 years of experience in an assistant manager or manager role, ideally within a luxury hotel environment (Front Office, Rooms Division, or Guest Services)
• Strong leadership skills with the ability to coach, motivate, and develop a high-performing overnight team
• Hands-on, guest-focused approach
• Excellent communication skills: fluent spoken and written English
• additional languages a plus
• A calm, confident presence
• capable of handling guest concerns and operational challenges independently
• Immaculate personal presentation, professional demeanor, and genuine passion for luxury hospitality
• Knowledge of hotel systems and comfortable with financial, reporting, and auditing responsibilities
• Flexible schedule with availability to work rotating shifts, weekends and holidays

additional languages a plus

• FREE Medical and Dental insurance for you and your eligible dependents
• Have career growth opportunities both within Four Seasons Hotel Boston and worldwide with our company
• Get to experience other Four Seasons Hotels and Resorts through the complimentary room nights program
• Complimentary meals at our employee cafeteria
• 401k participation with company matching program
• Complimentary Life insurance
• Vacation & Paid Sick Time Off