Night Guest Experience Expert, Marriott Bonvoy

Marriott Bonvoy

Location:
United Kingdom, London

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Night Guest Experience Expert position at London Marriott Hotel Maida Vale. Responsible for creating positive first impressions, providing warm welcomes, answering guest questions, processing check-ins and check-outs, and ensuring guests have a memorable stay.

Job Responsibility:

Process guest check-ins, assigning rooms and activating room keys
Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
Answer, respond to and process all guest calls, messages, questions or concerns
Give guests information and directions regarding property and local areas of interest
Process check-outs and resolving any disputed charges
Process payments and room charges, as well as cashing guests' personal and traveller's cheques
Confirm reservations and cancellations, running daily reports on the number of arrivals and departures

Requirements:

A warm, people-oriented demeanor
A team-first attitude
Positive outlook and outgoing personality
Flexibility, problem-solving skills, and multi-tasking ability
The ability to stand, sit or walk for extended periods of time across a work shift

What we offer:

Discounts on hotel rooms, gift shop items, food and beverage
Learning and development opportunities
Recognition programs
Wellbeing programs
Encouraging management
Team-spirited colleagues

Additional Information:

Job Posted:
September 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Night Guest Experience Expert