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Night Duty Manager

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SOFITEL

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Location:
United Arab Emirates , Dubai

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

As a Night Duty Manager, you take on a heightened sense of responsibility, focusing on delivering exceptional service and ensuring a seamless and secure guest experience within our Front Office Team.

Job Responsibility:

  • Training, coaching, and mentoring new team members
  • Ensuring compliance with all Front Office quality standards and maintaining adherence to policies and procedures
  • Coordinating activities with other departments to enhance communication and guest satisfaction
  • Assisting in the daily management of room inventory to optimize revenue while maintaining a high level of guest experience
  • Managing the membership program and ensuring that all guests who are members receive appropriate recognition and meet Sofitel standards
  • Driving the Front Desk Up-selling Program
  • Fostering cooperation and trust among colleagues, supervisors, teams, and across departments
  • Developing the potential of others through training, coaching, and development opportunities
  • Actively ensuring that teams embrace and drive Sofitel Brand initiatives while delivering on brand commitments
  • Collaborating with the AFOM to assess staffing and performance levels for maximum guest satisfaction
  • Maximizing room occupancy and utilizing up-selling techniques to promote hotel services and facilities
  • Maintaining good communication and relationships across all hotel departments
  • Participating in the development of new initiatives to enhance the guest experience
  • Working effectively with colleagues from diverse viewpoints, cultures, and countries

Requirements:

  • Diploma or degree in Hospitality or Rooms Division
  • 2 to 5 years' experience
  • Languages: fluent in English and a 2nd language would be a plus

Additional Information:

Job Posted:
January 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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