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Networking Managed Services Engineer

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NTT DATA

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Location:
India , Bangalore

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Networking Managed Services Engineer (L1) at NTT DATA, you will be responsible for maintaining client IT infrastructure and systems. This entry-level role requires a bachelor's degree in information technology or computing. You will monitor systems, resolve incidents, and provide support through various channels. Strong technical skills in networking technologies and ITSM tools are essential. The position is full-time and on-site, with opportunities for growth in a collaborative environment.

Job Responsibility:

  • Maintaining client IT infrastructure and systems
  • Monitoring systems
  • Resolving incidents
  • Providing support through various channels
  • Proactively identifying, investigating, and resolving technical incidents and problems
  • Monitoring client infrastructure and solutions
  • Investigating first-line incidents
  • Following approved procedures for request fulfilment
  • Providing telephonic, ITSM ticket or chat support
  • Executing maintenance activities like patching and configuration changes
  • Ensuring smooth shift handovers for continuous service
  • Identifying opportunities for optimization
  • Supporting project work and disaster recovery functions and tests
  • Ensuring incidents and requests are resolved efficiently and comprehensively
  • Escalating when necessary
  • Updating existing knowledge or sharing valuable insights

Requirements:

  • Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP
  • Highly disciplined in handling of tickets on day-to-day basis
  • Act promptly as per defined Sop’s
  • Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s
  • Good understanding of using ITSM tools and ITSM processes
  • Strong planning skills, considering possible changes and circumstances
  • A strong work ethic, including the capacity to put in longer hours when necessary
  • Adaptability to changing environments
  • A client-focused approach, creating positive client experiences throughout their journey
  • The aptitude to communicate and work across different cultures and social groups
  • Excellent active listening skills, confirming understanding and seeking relevant information
  • A positive outlook and resilience under pressure
  • A bachelor’s degree in information technology/computing or equivalent experience
What we offer:
  • Workplace embraces diversity and inclusion
  • Opportunities for growth in a collaborative environment

Additional Information:

Job Posted:
January 26, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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