Networking Customer Experience Manager Job at Hewlett Packard Enterprise (Guadalajara)

Customer Experience Specialist

To optimise the meeting place experience for the many people to drive visitation...

Location

China , Wuxi

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

IKEA concept, culture and values – Knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people, to ensure right representation
IKEA brand – Knowledge of what the IKEA brand means and how it should be incorporated in everything IKEA does
Branding: Knowledge of creating a unique image for the local brand in the consumers' mind and establish a significant and differentiated presence in the market that attracts and retains customers
Globalization – Able to adapt global Meeting Place concept to meet local culture and community needs and willpower to adjust the global concept to stay and continue to be relevant
Customer experience practices – knowledge of the customer experience practices and innovations used by the industries worldwide (including retail, meeting places, F&B, leisure, hotel business, other places where customer experience is an integral part of the business
Customer Behavior – Knowledge of existing and potential customer's needs, behaviours and aspirations to be able to help Ingka evaluate future endeavours and further translate insights into most relevant ideas & solutions, to support for business purpose and decision-making
Customer journey - Knowledge of the customer's whole interaction with Ingka, from first encounter to purchase – using digital and physical tools and platforms

Job Responsibility

Co-create the Customer Experience Program for the Meeting Place by providing solutions which enhance the Customer Journey for each customer group. Secure efficient communication with customers
Execute on assigned tasks which contribute to strategic priorities within the Customer Experience supporting Customer Experience Manager as priorities evolve to deliver day-to-day Customer Experience activities, leveraging their specific customer experience expertise and knowledge of standards on local and different markets
Propose and execute localization of the Meeting Place in all MP's touch points (off-line and on-line), commercial offer, partners design concepts and formats, design story, services, amenities and temporary special experiences to ensure relevance and consistency from customer perspective
Create and manage customised events and marketing activities together with our Partners, Communities and IKEA and follow them up
Actively work on customer experience improvement by increasing IKEA presence in the Meeting Place and developing common commercial calendar together with IKEA
Cooperate with Accelerator Hub and external partners in order to identify and implement innovation projects or initiatives in the Meeting Place. Support local innovation projects which uplift Meeting Place unique customer experiences, co-creation and operations optimization
Regularly monitor customers' interaction with the MP. Collect and use Customer Voice in order to engage, explain and talk to our customers day to day. Use active listening and other communication techniques to uncover customer insights. Use all communication channels, including social networks as part of daily work. Involve customers into the quick prototyping of the new ideas and concepts
Follow-up, accumulate and share practices and lessons learnt with other Meeting Places. Ensure the appropriate documentation of customer experience related materials

Fulltime

Customer Experience Specialist

To optimise the meeting place experience for the many people to drive visitation...

Location

China , Changsha

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

IKEA concept, culture and values – Knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people, to ensure right representation
IKEA brand – Knowledge of what the IKEA brand means and how it should be incorporated in everything IKEA does
Branding: Knowledge of creating a unique image for the local brand in the consumers' mind and establish a significant and differentiated presence in the market that attracts and retains customers
Globalization – Able to adapt global Meeting Place concept to meet local culture and community needs and willpower to adjust the global concept to stay and continue to be relevant
Customer experience practices – knowledge of the customer experience practices and innovations used by the industries worldwide (including retail, meeting places, F&B, leisure, hotel business, other places where customer experience is an integral part of the business
Customer Behavior – Knowledge of existing and potential customer’s needs, behaviours and aspirations to be able to help Ingka evaluate future endeavours and further translate insights into most relevant ideas & solutions, to support for business purpose and decision-making
Customer journey - Knowledge of the customer’s whole interaction with Ingka, from first encounter to purchase – using digital and physical tools and platforms

Job Responsibility

Co-create the Customer Experience Program for the Meeting Place by providing solutions which enhance the Customer Journey for each customer group
Secure efficient communication with customers
Execute on assigned tasks which contribute to strategic priorities within the Customer Experience supporting Customer Experience Manager as priorities evolve to deliver day-to-day Customer Experience activities, leveraging their specific customer experience expertise and knowledge of standards on local and different markets
Propose and execute localization of the Meeting Place in all MP’s touch points (off-line and on-line), commercial offer, partners design concepts and formats, design story, services, amenities and temporary special experiences to ensure relevance and consistency from customer perspective
Create and manage customised events and marketing activities together with our Partners, Communities and IKEA and follow them up
Actively work on customer experience improvement by increasing IKEA presence in the Meeting Place and developing common commercial calendar together with IKEA
Cooperate with Accelerator Hub and external partners in order to identify and implement innovation projects or initiatives in the Meeting Place
Support local innovation projects which uplift Meeting Place unique customer experiences, co-creation and operations optimization
Regularly monitor customers’ interaction with the MP
Collect and use Customer Voice in order to engage, explain and talk to our customers day to day

Fulltime

Customer Success Manager

As a Customer Success Manager, you will be responsible for building successful c...

Location

United States , San Francisco

Salary:

93500.00 - 120000.00 USD / Year

CleverTap

Expiration Date

Until further notice

Requirements

Experience in owning customer value delivery and training customers how to use an advanced SaaS marketing platform
Overall 4-6 years experience and 2-3 years Customer Success Manager or Account Manager experience, preference for marketing, agency, or consulting experience
Strong communication and consulting skills with technical aptitude. Can confidently project manage a technical project with many moving pieces
Flexibility to travel 10% - 15% of your schedule

Job Responsibility

Wow your customers by building successful consultative relationships based on proactive consulting, product enablement, sharing industry best practices, and a keen understanding of their business
Learn your customer desired business outcomes and drive CleverTap product adoption to help customers realize CleverTap value (build Success Plans)
Develop a network of champions within each account through education, coaching, and strong influencing skills
Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert, conduct regular executive business reviews
Drive growth and retention by working with customers through upsells and renewals
Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals
Practice and build your ongoing industry acumen expertise in order to teach your customers trends and best practices for omni-channel marketing automation
Provide guidance for customer use cases with current product offering, set expectations on product innovation roadmap, and open product idea requests to share customer feedback with CleverTap product leadership
Regularly enlighten our customers with insights gleaned from their own data and industry trends
Ensure customers get maximum value from CleverTap by leveraging full platform functionality

What we offer

Be a part of a global growth stage startup
Work in a fast-paced, dynamic environment where your contribution matters
You are passionate about technology and its impact on the high growth mobile technology space
Innovate at scale, with learning opportunities

Fulltime

Customer Success Manager

The Customer Success Manager (CSM) is on a mission to guide customers through HP...

Location

Mexico , Guadalajara

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's or Master's degree preferred
Typically 4 - 6 years experience in a customer facing support role
Good communication skills
Project management experience
Knowledge of ITIL and ITSM processes
Good presentation skills
Able to communicate to VP and C-level Management
Knowledge in Networking products
Advanced English

Job Responsibility

Develops trusted customer relationship demonstrating executive presence
Evaluates and analyses customer needs
Builds trust and transparency with customers, promoting customer loyalty
Partners with account team to support business development efforts
Responsible for navigating the customer’s onboarding journey including: Identifying Team Members Necessary to Deliver Services Purchased, Responsible for Internal Kick Off Meetings with Sales and Partner, Sending Welcome Letter, Hosting a series of Services and Security Workshops working with the Transition Manager to complete the Operations Handbook, Verifies necessary deliverables have been completed
Coordinate initial setup of Internal Systems like Totango, Central, NaaS Experience Platform (NXP), and Networking Support Portal (NSP)
Guide Partner and/or Customer through Onboarding process for NXP, NSP (Networking Support Portal), Aruba Central, UXI Dashboard, Edge Connect Orchestrator, Etc.
Work with Aruba NOC (Network Operations Center) and Customer to install Remote Device Access (RDA) and Collectors as applicable
Coordinates Low Level Design (LLD) Review and Knowledge Transfer with the Aruba NOC team
Works with NaaS Ops team to facilitate monthly billing

What we offer

Health & Wellbeing benefits
Career development programs
Flexible working arrangements
Inclusive workplace

Fulltime

Scaled Customer Success Manager

Airtable is the no-code app platform that empowers people closest to the work to...

Location

United States , San Francisco; New York; Austin

Salary:

115000.00 - 166300.00 USD / Year

Airtable

Expiration Date

Until further notice

Requirements

4+ years of direct client management experience
Experience in Customer Success, Account Management, or Customer Education within the B2B SaaS sector
Track record of delivering value to customers through onboarding, training, adoption, retention, and expansion
Ability to distill technical or intricate systems into understandable and actionable insights
Detail-oriented, resourceful, and creative problem solver
Team player, effective collaborator, and self-starter
Ability to context switch and manage multiple projects and customer engagements simultaneously

Job Responsibility

Manage a diverse portfolio of Airtable Enterprise accounts at scale
Deliver high impact, time-based engagements for a large volume of customers via a pooled portfolio model
Carry out mutual onboarding plans to ensure customers launch primary workflows within 90 days
Monitor customer adoption and respond to account health signals
Drive value business reviews with customers prior to renewal
Identify growth opportunities to expand customer ACV
Document customer use cases and contribute to success plans
Act as a teacher, empowering customers to capture value from Airtable
Accelerate adoption and expand usage to cross-functional teams
Manage and identify opportunities for one-to-many customer programs

What we offer

Benefits
Restricted stock units
Incentive compensation

Fulltime

Principal Product Manager – Network as a Service, NaaS - Platforms

The Network as a Service (NaaS) team at T-Mobile is an emerging business unit fo...

Location

United States , Bellevue

Salary:

133800.00 - 241400.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Deep expertise in platform product management, including API-driven and cloud-based platforms
Strong business acumen, aligning platform vision with enterprise strategy and customer needs
Experience managing cross-product platform capabilities, ensuring scalability, security, and efficiency
System thinking, with an ability to break down complex technical systems into modular and reusable components
Proven leadership, coaching, and mentoring skills, fostering a growth mindset across teams
Exceptional communication and influence, engaging senior executives and cross-functional stakeholders
Strong technical program management expertise, with experience managing end-to-end delivery of complex platform solutions
Bachelor's Degree in Engineering, Business, or related field
10+ years of Product Management experience, ideally in network services, platforms, or enterprise SaaS
Proven track record of owning and scaling enterprise platform products

Job Responsibility

Define and own NaaS platform vision, strategy, and roadmap, ensuring alignment with business, technical, and product needs
Partner with product managers to translate individual product requirements into scalable, reusable platform capabilities
Apply system thinking to design robust, scalable, and modular platform solutions that serve multiple use cases
Conduct competitive analysis and industry research to ensure platform innovation and technical differentiation
Secure funding for platform initiatives, building strong business cases and conducting ROI analysis
Lead end-to-end execution, including defining platform scope, managing roadmaps, and ensuring seamless integration across NaaS products
Work closely with engineering, architecture, and DevOps teams to deliver secure, scalable, and high-performing platform solutions
Own and prioritize the platform product backlog, balancing feature development, technical debt, and business priorities
Ensure compliance with security, data privacy, and regulatory standards across NaaS platform solutions
Drive technical program management efforts, ensuring efficient execution, risk mitigation, and dependency management

What we offer

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave

Fulltime

Customer Experience Specialist

To optimise the meeting place experience for the many people to drive visitation...

Location

China , Changsha

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Knowledge of IKEA concept, culture and values
Knowledge of IKEA brand and its incorporation in all actions
Knowledge of branding to establish market presence
Ability to adapt global Meeting Place concept to local culture
Knowledge of customer experience practices in various industries such as retail, meeting places, F&B, leisure, hotel business
Understanding of customer behavior to evaluate future initiatives and support decision-making
Knowledge of customer journey interactions with digital and physical tools.

Job Responsibility

Co-create the Customer Experience Program for the Meeting Place
Execute tasks to support Customer Experience Manager
Propose and execute localization of the Meeting Place at all touch points
Create and manage events and marketing activities with partners and communities
Work on customer experience improvement by increasing IKEA presence
Cooperate with accelerator hub and external partners on innovation projects
Monitor customer interactions and feedback
Use communication channels including social networks
Document practices and lessons for other meeting places.

Fulltime

Customer Success Manager

As a Customer Success Manager you will be responsible for providing complete sup...

Location

India , Gurugram

Salary:

Not provided

CleverTap

Expiration Date

Until further notice

Requirements

Graduation- B.E / B.Tech (Any stream) / B.Sc (IT)
Overall 4-6 years experience and 2-3 years Customer Success Manager or Account Manager experience, preference for marketing, agency, or consulting experience
Strong technical aptitude. Can confidently project manage a technical project with many moving pieces

Job Responsibility

Drive the product adoption to help customer achieve their business outcomes and realize value (build Success Plans)
Develop an intimate understanding of your customers’ businesses, conduct health checks
Develop a network of champions within each account through education, coaching, and strong influencing skills
Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert, conduct regular executive business reviews
Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals
Be an expert on trends and best practices for digital marketing and analytics
Enlighten our customers with insights gleaned from their own data and industry trends
Ensure customers get maximum value from CleverTap by leveraging full platform functionality
Liaison between your customers and all the internal teams
Handle customer concerns with confidence, putting them at ease

What we offer

Be a part of a global growth stage startup
Work in a fast-paced, dynamic environment where your contribution matters
You are passionate about technology and its impact on the high growth mobile technology space
Innovate at scale, with learning opportunities

Fulltime

Networking Customer Experience Manager

Hewlett Packard Enterprise

Location:
Mexico , Guadalajara

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 18, 2026

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Job Posted:February 18, 2026

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