Network Systems Analyst

Rowan is looking for a Network Systems Analyst that will serve as the main point of contact for all IT-related queries, offering first-line support via phone, email, and ticketing systems. The Network Systems Analyst will be responsible for diagnosing and resolving hardware and software problems, assisting with software installations and updates, handling password resets, and managing user accounts to maintain security. They troubleshoot basic network connectivity issues and provide remote support for laptops, iPads, and point-of-sale devices, ensuring prompt resolution of user issues through excellent customer service. Additionally, they create and maintain documentation for troubleshooting and solutions. The Network Systems Analyst ensures compliance with IT policies and manages IT assets.