Network Support Engineer, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
United States, Salt Lake City

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

78700.00 - 181200.00 USD / Year

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Job Description:

HPE Aruba is seeking a skilled Network Support Engineer to provide technical expertise for our industry-leading networking solutions. This mid-level position focuses specifically on HPE Aruba ClearPass, AirWave, and Central On-Prem platforms. You will troubleshoot network security issues, manage customer escalations, and ensure high availability and performance of HPE Aruba solutions. This is a US-based telework role with a preferred location of Salt Lake City, Utah.

Job Responsibility:

Provide premium-level technical support for HPE Aruba ClearPass (NAC), AirWave (network monitoring), and Central On-Prem (network management)
Troubleshoot and resolve complex authentication, authorization, and accounting (AAA), RADIUS, TACACS+, and 802.1X issues
Support network monitoring, performance tuning, and troubleshooting using HPE Aruba AirWave
Manage configurations, troubleshoot device connectivity, and optimize network performance with HPE Aruba Central On-Prem
Collaborate with enterprise customers, partners, and internal teams to resolve critical issues
Perform root cause analysis (RCA) for recurring network security and management issues
Assist customers with software upgrades, patches, and migrations
Work with HPE Aruba engineering and product teams to identify bugs, propose enhancements, and improve platform stability
Document troubleshooting procedures and best practices
Support network integration with Active Directory, LDAP, PKI, SAML, OAuth, and third-party security solutions

Requirements:

Bachelor's or Master's degree in Computer Science, Network Engineering, Electrical Engineering, or equivalent
4-6 years of experience in network engineering and support roles
Experience with enterprise networking equipment, preferably HPE Aruba products
Strong proficiency in RADIUS, TACACS+, and LDAP for secure authentication and access control
In-depth understanding of 802.1X, PKI, firewalls, VPNs, endpoint security, and encryption standards
Experience working with HPE Aruba ClearPass, Cisco ISE, or similar AAA solutions
Experience with AirWave and Central On-Prem for network monitoring and management
Solid understanding of TCP/IP, VLANs, routing, and switching
Strong analytical skills with expertise in log analysis, packet captures, and debugging complex network issues
Familiarity with Python, Bash, and automation tools (a plus)
Excellent problem-solving abilities, technical documentation skills, and customer communication
Proven ability to manage critical customer escalations in fast-paced environments
Preferred Certifications: Aruba Certified ClearPass Professional (ACCP)
Aruba Certified Mobility Professional (ACMP)
Aruba Certified Network Security Expert (ACNX)
Aruba Certified Switching Professional (ACSP)
Other security/network certifications (CCNP, Palo Alto, etc.)

Nice to have:

Familiarity with Python, Bash, and automation tools
Aruba Certified ClearPass Professional (ACCP)
Aruba Certified Mobility Professional (ACMP)
Aruba Certified Network Security Expert (ACNX)
Aruba Certified Switching Professional (ACSP)
Other security/network certifications (CCNP, Palo Alto, etc.)

What we offer:

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Personal and professional development programs
Flexibility to manage work and personal needs
Inclusive working environment

Additional Information:

Job Posted:
May 07, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Network Support Engineer