Network Engineer Job at NTT DATA (Taipei)

Network Engineer

NTT DATA

Location:
Taiwan , Taipei

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Join NTT DATA as a Networking Managed Services Engineer (L1) and play a crucial role in maintaining client IT infrastructure. This entry-level position requires a bachelor's degree in Information Technology or Computing. You will monitor systems, resolve incidents, and ensure high service quality. Strong technical skills in networking technologies and ITSM tools are essential. Enjoy a hybrid work environment in a diverse and inclusive company.

Job Responsibility:

Provide managed services to ensure clients' IT infrastructure and systems remain operational
Proactively identify, investigate, and resolve technical incidents and problems
Monitor client infrastructure and solutions
Investigate first-line incidents and understand their root causes
Follow approved procedures for request fulfilment
Provide telephonic, ITSM ticket or chat support
Execute maintenance activities like patching and configuration changes
Ensure smooth shift handovers for continuous service
Identify opportunities for optimization
Support project work and disaster recovery functions and tests
Ensure incidents and requests are resolved efficiently and comprehensively
Help update existing knowledge or share valuable insights

Requirements:

Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP
Highly disciplined in handling of tickets on day-to-day basis
Act promptly as per defined Sop’s
Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s
Good understanding of using ITSM tools and ITSM processes
Strong planning skills, considering possible changes and circumstances
A strong work ethic, including the capacity to put in longer hours when necessary
Adaptability to changing environments
A client-focused approach, creating positive client experiences
The aptitude to communicate and work across different cultures and social groups
Excellent active listening skills, confirming understanding and seeking relevant information
A positive outlook and resilience under pressure
A bachelor’s degree in information technology/computing or equivalent experience

Additional Information:

Job Posted:
January 25, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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