Network Analyst

• Assist with the administration of compliance procedures and control systems for the business review department, including monitoring, researching and responding to compliance related inquiries across all product lines
• Ensure accuracy of research and compliance advice provided to members of sales force team
• Develop information regarding required changes in reports and procedures
• Assist with the preparation of written and verbal reports for senior management on compliance program status, issues, trends and concerns
• Support sales force and management by implementing recommendations concerning changes, improvements and enhancements
• Apply knowledge of how the team interacts with others in order to accomplish Customer Service goals
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

• Previous relevant experience preferred
• Series 6 and 26 License
• Fundamental understanding of industry regulations in the US and Canada, extensive understanding of systems, products and culture
• Proven knowledge of securities, insurance and mortgage lending laws and regulations as they apply to sales practice issues affecting the sales force
• Effective verbal and written communication
• Influencing and relationship management skills
• Proven ability to creatively solve problems
• Basic Knowledge Avaya, Cisco Voice, Genesys, SBC, Nice Voice Infraestructure
• Use the monitoring systems to conduct in-depth analysis and provide the Global Voice Operations and Technical Support teams an immediate health check on the technology infrastructure that may be involved in the incident
• Receive calls from internal clients or partners within CTI reporting business affecting high severity issues, which require immediate engagement and apply rapidly engage Global Voice Operations and Technical Support teams upon receipt of these types of calls
• Perform highly effective monitoring in addition to event and fault management of the firm’s infrastructure and applications for Mexico
• Provide rapid response to all actionable alerts in order to execute within the Global Voice Operations proactive based support model
• Execution of periodic validations to prevent any issue related with alarms or high use of the several voice components under the management of Global Voice Operations (Be preventive)
• Troubleshoot and provide client support for technology and infrastructure issues
• Resolve simple, automated and scripted incidents
• Execute or implement simple, automated and scripted changes or infrastructure requests
• Availability to rotate schedules (Morning, afternoon, and evening)
• Conversational English (Desirable)

Conversational English