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NetSuite System Analyst

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Intercom

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Location:
United States , Chicago

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

128205.00 - 148995.00 USD / Year
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Job Description:

Enterprise Systems at Intercom is the organization that enables us to operate to the standards of a high-performing, high-growth, scalable company. We are seeking an experienced NetSuite System Analyst to provide technical support, build system enhancements, and work closely with cross-functional teams to streamline operations and improve system functionality. The role will involve collaborating with fellow admins/analysts and business stakeholders to understand the requirements and translate into automations and solutions. The successful candidate will have in-depth experience and strong expertise in NetSuite configuration, development, integrations, and customizations on all accounting modules. This is a great opportunity for a motivated and self-directed individual to support this highly visible and impactful company initiative.

Job Responsibility:

  • Provide ongoing support to end-users, addressing and resolving technical issues related to NetSuite
  • Design and configure customizations in all NetSuite modules utilizing customizable objects including custom records, lists and segments
  • Utilize SuiteScript and workflows to automate business processes, extend native functionalities and address system limitations
  • Implement NetSuite integrations with third-party applications, tools, and external systems using RESTlets, Web Services, or other integration technologies
  • Perform unit and integration testing, and ensure a smooth deployment process for all NetSuite customizations and configurations
  • Create customized reports, saved searches, and SuiteAnalytic workbooks to support financial reviews
  • Leverage NetSuite ODBC to create and validate advanced SQL reporting meeting more complex reporting use cases
  • Identify opportunities for process optimization within NetSuite, recommending and implementing improvements
  • Author detailed design/specification documents capturing business processes, use cases, exception handling and test cases
  • Collaborate and communicate efficiently with teammates and stakeholders to define and align requirement, scope and use cases

Requirements:

  • Minimum five years of experience in administrating NetSuite ERP
  • Expertise in configuring NetSuite accounting modules and features (Basic Accounting, OneWorld, Multi-book, Advanced Revenue Management, SuiteAnalytics, Fixed Asset Management etc.)
  • Experience in developing using NetSuite SuiteScript 1.0 and 2.0, including but not limited to Client Scripts, User event Scripts, Scheduled Scripts, Map/Reduce Scripts and Suitelets
  • Experience on integrating external systems with NetSuite
  • Adept in using NetSuite ODBC, relational databases, SQL, and data management
  • Familiarity with NetSuite best practices and methodologies
  • Good understanding of basic accounting and financial principles, including but not limited to General Ledger, Accounts Payable, Accounts Receivable, financial reporting, and month end activities
  • Strong problem-solving and analytical skills
  • Ability to have clear and effective communication with stakeholders and partners

Nice to have:

  • NetSuite certifications (e.g., NetSuite ERP Consultant, NetSuite SuiteFoundation) is a plus
  • Previous experience in high tech industry or relevant consulting fields in a similar role
  • Experience with other SaaS systems that are often used together with NetSuite (i.e. Coupa, Workato, Workday)
What we offer:
  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family

Additional Information:

Job Posted:
February 13, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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