Multi-skilling Team Leader Jobs

Multi-skilling Team Leader

IKEA

Location:
South Korea, Goyang-Si

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Multi-skilling Team Leader position at IKEA Goyang for a 1-year temporary contract. The role involves leading a team across multiple functions to maximize efficiency, fill peak times, support critical functions, and ensure seamless customer experience while maximizing sales.

Job Responsibility:

Work closely with Multi-skilling Manager to align on scopes, priorities, and ways of working
Drive structured Skill-Up Roadmap (Level A–C) to develop cross-functional competencies
Support daily operations across multiple functions and secure high execution standards
Ensure team delivers excellent customer service and contributes to strong customer experience
Allocate resources dynamically based on daily, weekly, and seasonal business needs
Strengthen commercial results by connecting customer needs with operational readiness
Build team that is flexible, proactive, and confident in solving problems across store
Monitor sales, productivity, and add-on performance, taking quick action where needed
Secure smooth collaboration between functions by enabling three-function rotation per coworker each day

Requirements:

Leader who thrives in a dynamic, fast-paced retail environment
Ability to steer both people and operations with clarity and purpose
Motivated by developing others and improving efficiency
Hands-on experience working across multiple functions within the store
Strong understanding of how different functions operate and connect
Thrives in fast-paced, hands-on retail environment with strong resilience
Shows curiosity, learning agility, and growth mindset
Strong organizational skills and ability to manage time and priorities effectively
Acts with high sense of urgency and makes sound decisions
Understands customers' individual needs
Can collect, analyze, and integrate data to support problem-solving
Embraces change, challenges, and continuous improvement
Collaborates and communicates effectively with other teams
Communicates in English at functional level for cooperation and reporting

Additional Information:

Job Posted:
November 27, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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