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Mtivity Application Manager

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DS Smith

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Location:
United Kingdom , Manchester

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for an experienced Mtivity Application Manager to play a critical role in supporting and optimising our Mtivity landscape across the business. Working closely with business stakeholders and the wider technology team, you will provide day-to-day support, lead continuous improvement initiatives, and ensure our SAP processes are efficient, compliant, and fit for the future. This is a hands-on role where you will act as the functional expert while also supporting EDI integrations that enable seamless data exchange with our external partners.

Job Responsibility:

  • Provide functional support and configuration expertise
  • Act as the first point of contact for related issues, ensuring timely resolution and minimal business disruption
  • Support and troubleshoot EDI processes, including partner setup, message types, and error resolution
  • Identify and implement opportunities to streamline Mtivity processes and improve data quality
  • Deliver training, guidance, and support to end users to maximise adoption and value
  • Maintain accurate and up-to-date documentation for Mtivity configurations, processes, and procedures
  • Support Mtivity enhancements, upgrades, and change control activities
  • Work closely with internal teams and external vendors on Mtivity projects and integrations
  • Ensure Mtivity processes comply with internal controls, governance, and audit standards

Requirements:

  • Proven experience supporting Mtivity
  • Hands-on experience with EDI processes and tools
  • Understanding of Mtivity integrations and data governance principles
  • Familiarity with ITIL practices and service management frameworks
  • Degree in Information Systems, Business, or a related field
  • Strong analytical and problem-solving skills
  • Excellent communication and stakeholder management abilities
  • Detail-focused, with a strong emphasis on data accuracy and process compliance
What we offer:
  • Competitive salary
  • Qualifying Sick Pay scheme
  • Pension scheme & Life insurance
  • Share Save scheme
  • Income Protection
  • 25 days holiday plus Bank Holidays
  • Employee Assistance Programme
  • Virtual GP, Occupational Health & free Flu vaccine
  • Cycle to Work and shopping discounts

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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