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Ms engineer l2 - unix

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NTT DATA

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Location:
India , Mumbai

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

As a Cross Technology Managed Services Engineer at NTT DATA, you will be responsible for maintaining IT infrastructure and systems, ensuring client satisfaction through effective incident management and problem resolution. You will collaborate with teams to provide second-level support and contribute to change management processes. A bachelor's degree in IT or equivalent experience is required.

Job Responsibility:

  • Maintaining IT infrastructure and systems
  • Proactively monitoring, identifying, investigating, and resolving technical incidents and problems
  • Managing work queues, addressing incidents and requests within agreed SLAs
  • Updating tickets with the actions taken
  • Identifying, analysing, and logging issues before they escalate
  • Collaborating closely with other teams and clients to provide second-level support
  • Executing changes meticulously, understanding and mitigating risks
  • Contributing to the change management process with detailed documentation
  • Auditing incident and request tickets for quality, recommending improvements
  • Identifying tasks for automation to enhance efficiency
  • Handling client escalations with professionalism
  • Assisting in disaster recovery functions and tests when necessary
  • Working with automation teams and supporting L1 Engineers
  • Contributing to various projects, ensuring that all changes are approved

Requirements:

  • Moderate-level experience in managed services roles handling cross-technology infrastructure
  • Knowledge of ticketing tools, preferably ServiceNow
  • Familiarity with ITIL processes and experience working with vendors and third parties
  • Proficiency in planning activities and projects, taking changing circumstances into account
  • Ability to work longer hours when necessary and adapt to changing circumstances with ease
  • Proven ability to communicate effectively and work across different cultures and social groups
  • Positive outlook and ability to work well under pressure
  • Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience
  • Bachelor's degree in IT/Computing or equivalent work experience

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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