Morpheus Success Engineer, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
United Kingdom, Bristol

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

HPE Morpheus Enterprise is a unified platform designed to simplify the consumption of hybrid clouds, container clusters, and infrastructure automation tools. This is an opportunity to join a team of experts providing technical support, creating automation and custom plugins, and contributing to the HPE Hybrid Cloud Portfolio.

Job Responsibility:

Monitor escalated queue for new cases, respond to/update all cases in a timely fashion
Work with entire team to share caseload appropriately
Providing technical support to customers and users
Escalate cases as necessary with appropriate documentation for the next engineer to address
Work with account managers for updates/priority/difficulty regarding cases
Reproduce issues as necessary, document and submit bugs to development to be addressed
Work with development to confirm if bugs/regressions were fixed in a specific release
Review forums to provide knowledge if applicable and assist customers with submitting feature requests if needed
Attend daily stand up meeting, respond to/raise questions about cases

Requirements:

3+ years of work experience
2+ years of relevant work experience in a technical role
2+ years experience in Linux or Windows server administration
1+ years experience with 1 or more of the following: KVM, VMware, AWS, GCP, Azure, Nutanix
Networking troubleshooting skills including IPv4, load balancers, and proxies
Deep understanding of cloud infrastructure concepts
Familiarity with on-premises hypervisor technologies, with a preference for KVM, as well as experience with VMware vSphere and OpenStack
Experience with containerization (Docker, Kubernetes)
Understanding of networking concepts and protocols
Familiarity with automation tools and scripting

Nice to have:

Understanding of microservices architectures like databases, message queues, indexing and Java applications
Knowledge of public cloud architecture and services like Amazon AWS, Microsoft Azure, or Google Cloud
Bachelor’s degree in Information Technology or Computer Science

What we offer:

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Additional Information:

Job Posted:
May 23, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Morpheus Success Engineer