Monetization Operations Specialist

• Manages the operation of activities inside the game through the game’s Back-end system: setting up promotions, controlling game features, implementing pricing configurations, etc.
• Manages the operation of activities outside the game: setting up ongoing and daily emails, web and mobile notifications, including segmented protocols
• Assists the Community Manager in Social Media related activities (coupons, raffles, notifications and more) - relevant to some studios
• Works on ongoing improvements of operation systems with development teams
• Perform full-cycle QA and Live Ops to provide delivery Quality (features Configuration and Testing)
• Acts as a focal point for Operations in feature development processes, as a part of task forces
• Clarify requirements (inconsistency, etc), provided by Business (Product Owners, Monetization Managers)
• Estimate own efforts
• Feature rollout and production monitoring after delivery on Production
• Duty according to Calendar, helping RnD Duty team with the investigation
• Bug reporting
• Manage Business requirements, Economy, BA and Art issues related to Operation/QA tasks, ability to explain the issue confidently and suggest solutions
• May develop to being in charge of a certain domain on the Operations team - Improving internal processes, product focal point, customer orientated projects, etc.
• Participation in team activities, such as Daily, Live QA meeting, Retro, Planning, Knowledge sharing inside the team, etc.
• Clarification with Monetization, Product owners, Art Team, Economy Team, Analytics Team, RnD Feature teams, Participation in RnD Knowledge sharing meetings
• Work with test devices, utilities: - Jira
• - Confluence
• - MS Excel
• - Charles
• - DB (Vertica, Data Grip)
• - Testrail
• - Mobile Platforms
• - Browser console
• - ADB/ Android Studio, XCode

• High proficiency in using Excel
• Logical thinking
• Mobile-specific knowledge and experience in mobile testing
• Familiarity with the studio's game and features
• Ability to use different software - Back office software, wiki, project management software
• Basic knowledge of SQL is an advantage
• Availability and ability to work around the clock when needed
• Technological orientation
• Has a customer service mindset

Basic knowledge of SQL is an advantage