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As a Workplace Technology Engineer at PEXA UK you will play a key role in maintaining, enhancing and supporting our modern digital workplace environment. You will work closely with the Lead Workplace Technology Engineer and a small, agile team managing Microsoft-based end-user services and integrated collaboration platforms. This role combines strong hands-on technical capability with day-to-day operational ownership. You will be responsible for ensuring that systems are secure, stable, compliant, and optimized for user productivity and experience. You will be the technical contact for implementation and support activities, contributing to projects when required.
Job Responsibility:
Provide second and third line technical support for end-user services and collaboration platforms
Assist with incident resolution and troubleshooting across endpoints, identity, and collaboration tools
Support device provisioning, configuration, and lifecycle management
Assist with routine device compliance tasks
Support endpoint security tooling
Help administer and support collaboration and productivity platforms
Support hardware logistics
Contribute to the creation and upkeep of user guides, FAQs, and basic technical documentation
Support the configuration and maintenance of Entra ID, Intune, and hybrid Active Directory environments
Assist with integrating Microsoft 365 services with third-party SaaS platforms
Learn and contribute to automation and scripting tasks
Participate in testing and piloting new Microsoft 365 and endpoint management features
Follow established governance, security, and compliance standards
Assist in maintaining technical documentation, SOPs, and runbooks
Support identity and access management processes
Work closely with Senior and Lead Workplace Technology Engineers on operational tasks and project delivery
Collaborate with the IT Support function
Participate in regional and global workplace technology initiatives
Support hybrid meeting room technology, office AV equipment, and end-user hardware setups
Requirements:
Proven hands-on experience managing Microsoft 365 and Intune environments at scale
Knowledge of Windows Autopilot, Entra ID, Conditional Access, and AVD management
Proficient in troubleshooting across endpoint, network, and identity layers
Experience managing hybrid AD and Entra ID environments, including GPO and directory sync
Working familiarity with third-party integrations and SaaS workplace applications
Documentation, problem-solving, and communication skills
Nice to have:
Exposure to identity governance solutions such as Clearskye or Okta
Experience supporting hybrid workplace or device modernisation initiatives
Knowledge of ITIL-aligned service management and change control processes
What we offer:
Tailored personal and professional learning and development programs