Mobility Design & Solutions Process Lead

• Serves as liaison to and also manages vendors (real estate, mobility administration, visa/immigration), the COE (Center of Excellence) country, and invoice payments and account related matters
• Works with internal tax team in posting expatriate taxes
• Coordinates with Global Mobility Unit in New York in posting expatriate expenses
• Manages users and waiting lists of club and school debentures
• Works with real estate vendors in managing leases signing, renewal and storage
• Provides end to end mobility administration support to expatriates and eligible employees/transfers
• Works with and provides guidance to mobility coordinators within and outside of the region
• Delivers quality services to country and/or regional based expatriates/mobile assignees
• Counsels on mobility policies, conduct incoming and exit briefings with expatriates
• Is a liaison with vendors by reviewing and auditing vendor billings
• Liaisons with Finance, Reconcilement Team, and Accounts Payables on accounting/payment/account proofing matters
• Works with real estate service providers on rental and utilities expenses reporting, tenancy schedule maintenance
• Reviews periodic housing allowance adjustments
• Liaisons with real estate service providers and external lawyers on lease/tenancy agreement signing and to answer inquiries pertaining to mobility administration
• Monitors performance of vendors/service providers
• Participates in projects as necessary
• Monitors monthly regional mobility calls
• Perform in-depth evaluation of Mobility operations and drive operational excellence through process improvement
• Develop and maintain documentation including Standard Operating Procedures (SOPs), process flows, standards and procedures in accordance with the HR Policy Document -Template Guidance
• Partner with Mobility Business Partners and Mobility Specialists to develop, simplify or enhance end-to-end processes related to the Mobility and employee experience
• Design procedures which embed robust controls to mitigate risk for the function including but not limited to: quarterly, semi-annual or annual review of procedures, Workday access reviews and approvals, Mobility Program reporting review and other Risk & Control considerations and reviews
• Ensure connectivity to all functional partners with dependencies and considerations (e.g., WITA, HRP&D, Tax, Immigration, Benefits)
• Define and directs change management strategy and communications and/or external teams that considers the Mobility team, HR and employees
• Lead global mobility meetings, consisting of Mobility Business Advisors, Partners and Specialists, to share relevant Mobility updates and facilitate vendor training sessions
• Participate in key stakeholder (process owners, HR teams, systems support and technology teams) meetings to assess scope of strategic needs, educate stakeholders on strategy, and make recommendations for achieving desired impact
• Partner closely with HR Process Owners and HR teams to monitor the performance of multiple initiatives, projects, and programs as they relate to Workday and emerging HR tools
• Manage deliverables against Citi’s internal vendor management program, creates conditions for high performance of ongoing supplier relationships, holds suppliers accountable to provide high quality services (e.g., SLAs) to internal clients (e.g. mobile employees, HR)
• Manage the lifecycle of vendor invoice processing including the systematic comparison of approved Mobility packages and actual expenses across all Mobility Programs

• Excellent communication skills
• Attention to details
• Global mind-set and experience in working in multi-national companies
• Ready for changes and challenges
• 6-10 years of experience
• Bachelors/University degree, Master’s degree preferred
• 7-10 years of experience as an HR Process Lead
• Advanced English level
• Working knowledge of the Mobility function is an advantage
• Strong analytical skills, strategic planning and decision-making abilities for long term goals
• Experience with process improvement, design change management approach
• Experience leading cross-functional teams and delivering results
• Excellent oral and written communication, presentation, and influence skills
• Exceptional interpersonal skills with the ability to build trusted relationships
• Strong knowledge of Workday HCM and ServiceNow
• Advanced MS Office applications (Excel, Word, PowerPoint)
• Six Sigma certification a plus

Six Sigma certification