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Mobile Associates work as members of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who build energy and excitement around products and services, thrive in fast-paced environments, and build expertise in uncovering customer needs. This role includes training and growth opportunities within T-Mobile.
Job Responsibility:
Helping customers pick up right where they left off in their shopping journey
exploring individual needs and providing hands-on demonstrations of technology in-store
side-by-side selling to find personalized solutions
approaching service and sales with composure, integrity and compassion
using digital tools in interactions and onboarding
completing training on T-Mobile in-store experience
establishing relationships and partnering with T-Mobile employees across channels
identifying and handing off small business leads
supporting team initiatives and creating an inclusive environment
Requirements:
High School Diploma/GED
6 months of customer service and/or sales experience
willingness to work alongside peers and store leaders
effective at balancing customer needs and performance goals